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Thibaut SchwalekTS

Thibaut Schwalek

AI Content & Prompt Engineer

€200/day
Elche, ES
3-7 years
Prompt engineering
AI Content Creation
Community Management
Social media
Copywriting

Average response time: 1 hour

Freelancer profile translated to English.
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About Thibaut

Specialist in prompt engineering and AI content creation, I use tools like Claude, GPT-4o, Midjourney, Kling, and Suno to produce high-value multimodal content (text, image, video, audio). I have developed 3 AI agents in production and I support companies in the concrete integration of AI into their workflows. Trilingual French/Spanish/English, with 5 years of experience in customer relations and content moderation. Available for remote missions in the evenings and on weekends.
Digital and IT Services

  • French

    Native or bilingual

  • Spanish

    Fluent

  • English

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Transcom
    Customer Service Advisor
    CONSULTING AND AUDITS
    January 2023 - Today (3 years and 7 months)
    Elche, VC, Spain
    • • Multichannel customer support (phone, chat, email) for MediaMarkt France & Belgium in French
    • • Management of complaints, product returns, and order tracking via Oracle Service Cloud
    • • Resolution of e-commerce disputes and coordination with partner logistics teams
    • • Constant achievement and exceeding of quality KPIs (CSAT, FCR, AHT)
    • • Development of an AI automatic response agent to optimize processing times
    Social media Community Management Prompt engineering Copywriting IT Strategy
  • Téléperformance
    Content Moderator
    DIGITAL AND IT
    July 2021 - January 2023 (1 year and 6 months)
    Lisbon, Portugal
    • • Large-scale video content moderation for TikTok (millions of contents/month)
    • • Application of platform guidelines, management of sensitive cases and complex escalations
    • • Work in a multilingual environment under high pressure and requiring high precision
  • Dynamo International (ONG)
    Webmaster
    February 2021 - June 2021 (4 months)
    Belgium
    • • 192h: website management and redesign, SEO, social media, digital content creation
    webmaster
Check out Thibaut's experience

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Education

  • Bachelor in Management Information Technology
    I.S.F.C.E
    2017
    Bachelier Informatique de Gestion
  • Certificate in Music Production + Bachelor's Degree
    S.A.E. Institut
    2017
    Certificat Production Musicale + Bachelier
Check out Thibaut's education

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