Thibaut Kiliopa

• Organize and prepare laptop management

• Imaging of computer workstations for clients

• Ensure the proper functioning of the IT department's tools/network. Workstation upgrade

• Verify the proper functioning of the IT equipment provided to us. Organization of the transition of all users from the site to Equans Assistance with mobile application installation on Android and Apple (messaging, authentication...)

• Ensure the proper functioning of the IT department's tools/network.

• Verify the proper functioning of IT equipment. Ticket resolution in PMAD. On-site intervention when needed in meeting rooms. Ticket resolution via telephone assistance using the Cosium software used by opticians in their shops (Invoices, frames, reimbursements from mutual insurance companies, health insurance).

• Organize and prepare laptop management

• Imaging of computer workstations for clients

• Ensure the proper functioning of the IT department's tools/network.

• Perform finishing work (cable management, cable routing, screen mounting, etc.…). Workstation upgrade

• Verify the proper functioning of IT equipment. Control of meeting rooms from 8 a.m. to 9 a.m. User reception at Proxim'IT without a ticket from 9 a.m. to 12 p.m. Resolution of tickets requiring a technician's visit from 1:30 p.m. to 6 p.m. Resolution of tickets using the "JUMP" and "UNITY" tools. Organization of the transition of all IDF users to NOVA and after-sales service. Assistance with mobile application installation on iOS (messaging, authentication ...). On-site intervention when needed in meeting rooms. Ticket resolution via telephone assistance. Replacement of workstations in case of defective equipment.