Freelancer profile translated to English.

Description

Are you looking for a versatile virtual assistant, experienced in Customer Success and email writing, available immediately?

With concrete experience as a Customer Success Manager, I have developed a keen sense of customer relations, proactive needs management, and rapid problem solving.

Furthermore, I have perfect mastery of writing clear, convincing emails adapted to your audience, whether for marketing campaigns, customer follow-up, or prospecting.

Thanks to these skills, combined with a good command of office tools (Word, Excel, Google Docs), I offer you a reliable, fast, and personalized service, in teleworking.

Flexible and rigorous, I am committed to respecting your deadlines and helping you optimize the satisfaction of your customers while simplifying your administrative burden.

Languages

English
Native or bilingual
French
Native or bilingual
Portuguese
Fluent

Workplace preferences

Remote only

Primarily works remotely

Concentrix
Customer success manager
January 2025 - Today (1 year and 5 months)
Manage and monitor a portfolio of clients to ensure their satisfaction and engagement.
Assist clients in getting started with products/services, offer training or personalized advice.
Identify and quickly resolve problems encountered by clients.
Collaborate closely with sales, technical and support teams to effectively meet customer expectations.
Analyze usage data and customer feedback to improve the experience and propose optimizations.
Ensure proactive follow-up via calls, emails, or CRM tools to anticipate needs and avoid churn.
Prepare regular reports on satisfaction, customer feedback, and key performance indicators (KPIs).
Freelance
email writer
January 2019 - May 2022 (3 years and 4 months)
Write marketing emails, newsletters, prospecting or customer follow-up emails.
Adapt the tone and style according to the target (formal, relaxed, professional).
Structure the content for easy and engaging reading.
Integrate clear and effective calls to action.
Optimize emails to improve open and click-through rates.
Collaborate with marketing or sales teams to fully understand the objectives.
Proofread and correct emails to ensure quality, spelling and consistency.
AXA
Financial Analyst Intern
May 2021 - August 2021 (3 months)
Assisted in portfolio management, analyzing asset performance and optimizing investment strategies. Collaborated with senior analysts to prepare investment memos, pitch books, and financial reports.