Freelancer profile translated to English.
Back to original languageAbout Thibault
IT Delivery Manager – Freelance, with over 13 years of experience in complex user environments, particularly in multi-site retail contexts.
My career has allowed me to evolve from system expertise to project management and major incident management, with a strong focus on governance, structuring, and continuous improvement.
I focus on:
– Structuring and transforming Modern Workplace environments
– Managing Microsoft 365 migrations
– Governance and security of workstations
– Industrializing IT processes in distributed environments
My approach is delivery-oriented: aligning technical challenges with business constraints, securing multi-site deployments, and sustainably reducing incidents, by bringing a structured and pragmatic vision to IT transformations.
Contact me to turn your IT challenges into successful projects.
French
Native or bilingual
English
Fluent
Can work on-site
Lille (up to 50km), Arras (up to 50km), Béthune (up to 50km), Saint-Omer (up to 50km), Calais (up to 20km)
Experience
- BluscaleFounderCONSULTING AND AUDITSJanuary 2026 - Today (5 months)Lille, FranceIT Delivery Manager/Modern Workplace Engineer – Freelance, with over 13 years of experience in complex user environments, particularly in multi-site retail contexts.Project management of IT transformation missions and workplace modernizationDefinition of deployment strategies and structuring of technological roadmapsSupport for IT governance and strategic decision-making
- SYNCHRONEWorkstation ExpertDIGITAL AND ITDecember 2023 - January 2026 (2 years and 1 month)Lille, FranceManagement and optimization of level 3 IT support for two major clients, with a focus on reducing recurring incidents and improving communication between business and technical teams.– NhoodLevel 3 incident managementWriting procedures and processes for level 1 and 2 teamsDocument migrationGarantor of process adherenceKey contact with country teamsResponsible for team backlogInternal project management– Adeo (Leroymerlin group)Implementation of an approach to identify and prevent recurring incidents.Implementation of continuous communication on incident tracking and management.Bridging the gap between business and technical stakeholders.Operational management of a multitude of incidents on various topics and prioritizing them by urgency.Incident management across the resolution value chain: qualification, liaison with the technical team, informing business stakeholders about resolution progress, post-incident analysis.Implementation of processes to prevent incidents and reduce their number.Observation of processes implemented by other incident managers and replication of relevant ones.Cross-functional work with various stakeholders to improve user experience.
- Konica Minolta Business Solutions FranceIT Project ManagerTECHMarch 2019 - October 2022 (3 years and 7 months)Amiens, FranceMissions:– Prioritization, study, and formalization of business needs– Complete management of IT deployment projects (planning, coordination, change management)– Leading key meetings: steering committee, follow-up, kickoff– Writing intervention plans, minutes, and validation of acceptance test reports– Decision-making support on scope, deadlines, costs, and deliverables– Guarantee of service quality and commitment adherenceKey results:– Deliveries on time with stakeholder satisfaction– Improvement of project processes and better inter-team communicationKey skills: Project management, multi-stakeholder coordination, change management, ITIL, communication.
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Education
- Master II Expert in Computer EngineeringSciences-U2014Master II Expert en Ingénierie Informatique
- General Computer Science Degree (STIC)Sup La Mache Lyon2012Licence Informatique générale (STIC)