Thibault Margottat

As Product Owner, I am responsible for the PAS (Security Access Program) product, which aims to bring connection processes into compliance with PSD2 regulations for all BPCE group banks.

Framework:

- Implementation of an Agile framework to manage and accelerate product development.

- Identification and prioritization of Business requirements in collaboration with the Product Manager and IT teams through a Product backlog.

- Participation in various agile committees and rituals.

- Assistance with product deployment during the pilot phase and support for generalization.

Functionally:

- Continuous improvement of the login portal (development of forgotten ID/password flows).

- Development of new strong authentication methods and generalization to customers.

- Making the portal available to different entities within the BPCE group.

3-year mission

Strategic and operational support within the BDDF 2020 program, contributing to BNPP's digital transformation in financial savings products. Pivotal role between the business, design, and technical aspects of projects.

Responsible for all customer journeys for savings, life insurance, and brokerage products (subscription and post-sale operations):

- Define the need and functional scope with business owners.

- Define project timelines and deliveries.

- Lead creative workshops with UX/UI designers to define graphical interfaces.

- Present work in steering committees to refine requirements.

- Approve functional specification documents.

- Monitor IT team developments.

- Perform functional acceptance testing.

- Analyze audiences and optimize customer journeys.

Marketing animation for savings, life insurance, and brokerage products:

- Plan commercial activities on web and mobile platforms.

- Create communication materials (infographics, newsletters, promotional banners).

- Monitor and analyze user behavior.

Management of digital projects related to the Samsung brand for B2C & B2B issues.

Redesign of a CRM program:

- Develop a marketing and customer outreach plan.

- Manage the creation of the dedicated customer area (UX/UI mockups, IT development).

- Produce communication materials (Newsletters, emailings).

Creation of product microsites, contests:

- Define client needs.

- Estimate timelines and budgets.

- Formulate briefs and coordinate internal or external teams (agencies and freelancers).

- Write functional specifications.

- Monitor production.

- Perform functional acceptance testing.

- Analyze conversion funnels.

Management and deployment of media campaigns:

- Liaise and collaborate with media agencies.

- Produce content with creative and technical teams.

- Manage and ensure online deployment.

Implementation of a B2B sales platform:

- Analyze reseller needs and requests.

- Contribute to the construction of the digital platform.

- Integrate product content.

- Ensure maintenance.

- Support sales teams and resellers through the change.