Freelancer profile translated to English.
Back to original languageAbout Thibault
Account Manager for 4 years, I strive to maintain and foster customer relationships while increasing joint revenue. I have established numerous short, medium, and long-term business partnerships with my clients, driving consistent growth in my territories.
Also involved in entrepreneurship for 10 years, initially in service provision, I now specialize in e-commerce and customer service. I work with several companies managing their customer service.
I have developed several websites on different platforms and led marketing campaigns on Facebook, Instagram, etc.
I look forward to discussing and collaborating with you.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- HeetchFreelance Customer Relations ManagerTRANSPORTATIONJuly 2022 - Today (3 years and 11 months)Paris, FranceHandling customer requests:- Driver (professional partners)- Passenger (client)Processing incoming requests by email and phone.Case-by-case analysis and proposing solutions, support...Generated approximately 150 "tickets" per day
- School online universityCustomer Relations ManagerE-COMMERCEJanuary 2023 - March 2023 (2 months)Customer relationship management:- Contacting new students (phone/email)- Establishing daily or bi-monthly follow-ups with students.- Forwarding student feedback to the appropriate department- Forwarding technical questions or issues for prompt intervention by the technical department.- Student retention: understanding their projects and future needs, and proposing new training aligned with their projects. Student support and additional sales.
- HILTI NORTH AMERICAAccount ManagerCIVIL ENGINEERINGDecember 2018 - August 2022 (3 years and 8 months)Montreal, QC, CanadaManagement and development of a portfolio of 250 clients in the plumbing and HVAC sectors. Territory valued at $1 million. 2021: 122% of Q1 target. 2020: 120% of target- 37% growth in the territory- #1 Hilti Canada seller, Mechanical territories 2020. 2019: 105% of target.- 30% growth in my territory.- Top 5 Hilti Canada Customer Retention performers. Developing long-term relationships and partnerships with clients through all our solutions (products, software, and services).
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Education
- Master's degree in Business School, CommerceGroupe Sup de Co La Rochelle2018Maitrise ecole de commerce, Commerce
- Academic Exchange, International BusinessIona College2015Expatriation Académique, Commerce international