Thibault Conques

I highly recommend Thibault. Great work ethic and energy throughout the project.

Thibault joined Spendesk as a freelance Customer Success Manager during a period of rapid growth and team structuring. He played a key role in revamping the onboarding of new employees, enabling faster and more consistent skill development for the CSM teams. He also provided training to new hires on the product, key features, and portfolio management strategy, directly contributing to the team's operational efficiency. In parallel, Thibault managed two large enterprise client portfolios, demonstrating rigorous account management, a strong results-orientation, and an excellent ability to handle complex client cases involving multiple internal and external stakeholders. His impact resulted in better process structuring, reduced onboarding time, a high level of customer satisfaction on the managed accounts, and churn reduction. Autonomous, reliable, and performance-oriented, Thibault is an experienced CSM capable of quickly generating value in high-growth SaaS environments.