Freelancer profile translated to English.
Back to original languageAbout Thibault
đź’¬ Introduction
I help companies and public organizations improve their user relations through artificial intelligence.
Specifically, I design and deploy conversational agents (chatbots) integrated with your systems, capable of automatically answering requests, guiding users, and automating a large part of customer service.
👉 Objective
Reduce operational load, improve customer satisfaction, and structure information for better decision-making.
🚀 What I Implement
- Web Chatbots (website, client area)
- WhatsApp / Messenger Agents
- Customer Service Automation (after-sales service, FAQ, recurring requests)
- Request Qualification and Routing
- Connection to your databases (documents, CRM, FAQ)
- Internal tools for your teams
🧠My Approach
I combine extensive experience in data, performance management, and complex environments with AI capabilities to offer concrete, rapidly deployable, and results-oriented solutions.
🏢 Use Cases
- Customer Service (after-sales service, support, FAQ)
- Public Sector (user reception and guidance)
- Real Estate / Housing
- E-commerce
- Services
đź“Ť Location
Based in Reunion Island, I primarily work remotely with clients in France and internationally.
Accustomed to remote collaborations, with a schedule compatible with European time zones.
🤝 Modalities
- One-off missions or full support
- Rapid intervention possible
- Pragmatic and ROI-oriented approach
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- Groupe HEINEKENRevenue Growth ManagerAGRICULTUREApril 2022 - Today (4 years and 4 months)Management of the Revenue Growth Management (RGM) strategy across all distribution channels (GMS, CHR, wholesalers), with the objective of optimizing revenue, profitability, and promotional performance.
- Definition of price, promotion, and assortment strategies per segment (premium, mainstream, soft drinks)
- Analysis of commercial performance using data models (baseline, incremental, promotional ROI, price elasticity)
- Construction and management of decision-making dashboards (Power BI)
- Contribution to strategic decisions in conjunction with sales and marketing management
- Coordination with local and regional teams (AMEE region – Heineken)
- Continuous optimization of commercial performance in a context of market transformation (fiscal changes, competitive pressure)
- AĂ©roport de la RĂ©unionHead of Decision Support SystemsAVIATION AND AEROSPACEApril 2018 - April 2022 (4 years)Management of decision support information systems and data structuring to support operational and strategic performance.
- Design and deployment of Business Intelligence solutions (reporting, dashboards)
- Centralization and validation of data from multiple business systems
- Implementation of performance indicators for various departments (finance, operations, sales)
- Support for business teams in data analysis and exploitation
- Contribution to strategic decision-making through appropriate steering tools
- Continuous improvement of data collection, processing, and reporting processes
- Groupe Bernard HayotBI Project ManagerJune 2014 - April 2018 (3 years and 10 months)Management of Business Intelligence projects in a multi-subsidiary environment, aiming to structure and harmonize data at the group level.
- Management of BI projects for several business departments (finance, purchasing, sales, logistics)
- Implementation of consolidated reporting for the management of over 60 subsidiaries
- Structuring and harmonization of data from heterogeneous systems
- Deployment of decision support tools for operational teams and management
- Coordination of stakeholders (business, IT, management) in a multi-activity and multi-country context
- Contribution to the improvement of overall performance through better data exploitation
Recommendations
Be the first to recommend Thibault
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- EngineerEfrei2013
- Business Strategy CertificateHEC2020