Thibault Cayol

During my first year at Primark, I was a versatile salesperson in the children's department, which is largely the largest department in the store. My tasks were mainly based on restocking, cleaning, and labeling new prices. It should be noted that during this year, I was also assigned to customer service, meaning the checkout and fitting rooms, to also gain experience in customer service at the checkout. To conclude the year in terms of experience, I was also assigned to stock management, meaning managing incoming trucks, managing the store's merchandise, knowing how to distribute it, and carrying out all the upstream work involved. Throughout the second year, I worked as a supervisor. My role was to:

• Organize work and ensure that employees understand their duties or tasks assigned to them (cleaning, restocking, labeling, price display, etc.)

◦ Monitor employee productivity and provide constructive feedback and coaching

• Receive complaints and resolve problems

• Transmit information from senior management to employees

• Write and present performance reports

• Recruit and train new employees

• Ensure compliance with legal and company policies and procedures, and take disciplinary action if necessary

We aimed to carry out several long-term projects. [During my school holidays.]. My specific goal was to accomplish and carry out the missions given by my site manager.

During the month of February, I was a salesperson at Decathlon in Nice Lingostière. During these 3 months, I specialized in the cardio fitness and Pilates gym section due to my sports activities. My mission was to listen to the customer and meet their expectations while satisfying them. I was able to handle situations such as placing orders by phone or directly in the store with the customer, while of course paying attention to the presentation of my sections and my gondola ends to attract the customer's eye.