Freelancer profile translated to English.
Back to original languageAbout Thibault
I help you deploy and transform your IT to achieve your goals. My pragmatism and good humor bring credibility with operational teams and facilitate communication operations, vital for any transformation.
English
Native or bilingual
French
Native or bilingual
Can work on-site
Île-de-France, France (up to 10km), Viry-Châtillon (up to 30km), Clermont-Ferrand (up to 50km)
Experience
- MeanquestOrganizational & Service Center ConsultantTECHJuly 2022 - December 2022 (5 months)Ecublens (VD), SwitzerlandImprovement audit on organizational evolutionFollowing up on recommendations, coaching of the service center managerTool selectionTicket managementCommunication to managementBacklog masteryCommunication to sensitive clientsContinuous improvement
- Klee GroupInternal ISO 27001 AuditorDIGITAL AND ITMarch 2022 - December 2022 (9 months)Le Plessis-Robinson, FranceAudit planningAudit executionCompliance verificationImplementation of improvements
- SPIE ICSCoaching of the Quality Manager in Implementing a Lean Six Sigma ApproachCONSULTING AND AUDITSJanuary 2022 - Today (4 years and 7 months)Grenoble, FranceTool trainingProject managementCommunicationHuman resource managementImplementation of a seven-step continuous improvement process and the DMAIC approachIntegration of continuous improvement into client contracts
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Education
- ITIL Protection Planning and OptimizationEXIN2016
- ITIL ExpertEXIN2011
Certifications
- Leading Change in Complex OrganizationsMassachusetts Institute of Technology (MIT)2019
- Lean Six Sigma Green BeltOxford University (UK)2018