Thibaud Bon

With diverse experience ranging from key account support to production management, I bridge the gap between technical needs and business expectations. My approach, proven in critical sectors like energy and transportation, allows me to immediately address your RUN, crisis management, and team upskilling challenges.

- Operational Management & Support: As an expert in supervising support teams and managing the backlog, I rigorously handle complex tickets and ensure follow-up with key accounts (e.g., TotalEnergies, EDF, Dassault Aviation).

- Crisis Management & Continuity: Accustomed to critical environments, I effectively organize and lead crisis cells and conference calls during major incidents, while ensuring transparent and reassuring client communication.

- Mastery of RUN and Deployment Cycle: I oversee all production deployments, including writing deployment plans, managing exceptions, freezes, and rollback processes to ensure service stability.

- Continuous Improvement & Documentation: Performance-oriented, I optimize ticketing workflows and produce precise technical and functional documentation to facilitate knowledge sharing and collective efficiency.