Description

Experienced Operations, Collection, and Recovery professional with over 15 years of experience in banking and fintech industries. Passionate about operational excellence, team leadership, recovery strategy, and business process improvement

Industry field of expertise

Languages

English
Native or bilingual
Indonesian
Fluent

Workplace preferences

Remote only

Primarily works remotely

JULO Teknologi Finansial
Frontend & Partnership Ops Manager
BANKING AND INSURANCE
January 2026 - Today (5 months)
Depok, Indonesia
• • Managing frontend operations and partnership performance to ensure operational excellence and service quality
• • Coordinating with internal and external stakeholders to support business growth and operational efficiency
• • Monitoring operational KPI, process improvement initiatives, and partnership execution
• • Leading and developing operational teams to achieve company targets and service standards
Data entry clerk Writing customer service
Back-End & Recovery
Ops Manager
January 2025 - December 2025 (11 months)
• • Managed recovery operations and team performance for late bucket collections (DPD 91++)
• • Ensured collection strategies, operational initiatives, and recovery processes were executed effectively
• • Monitored operational performance and target achievement to support company objectives
• • Coordinated cross-functional operational improvements within recovery processes
Hi-Tech Smartsolutions
Operation Manager
February 2022 - January 2025 (2 years and 11 months)
• • Managed daily call center operations including collection strategy implementation
• • Supervised operational activities to improve collection effectiveness and team productivity
• • Ensured operational compliance, reporting accuracy, and KPI achievement
• • Developed operational improvements to support business performance