About Theo
French
Native or bilingual
Experience
- CIGUSTOStore ManagerRETAIL (LARGE RETAILERS)January 2024 - February 2026 (2 years and 1 month)Nancy, FranceAs a Store Manager in the e-cigarette sector, I was responsible for revenue development, daily point-of-sale management, and customer support.I implemented an approach based on active listening and personalized advice to build customer loyalty and increase the average basket size.Management, organization, inventory management, merchandising, and commercial performance optimization were part of my daily tasks.Thanks to a strong results-driven culture and excellent interpersonal skills, I regularly met and exceeded set objectives.
- LoritecSector ManagerJanuary 2024 - Today (2 years and 5 months)Nancy, FranceSector Manager in a service company, responsible for the operational management of field teams, schedule organization, service quality monitoring, and customer relations.My role involves coordinating teams, ensuring commitments are met, resolving complex field situations, and maintaining a high level of customer satisfaction. I am also involved in recruitment, training, coaching, and skill development of employees.This position has allowed me to develop strong skills in human analysis, rapid decision-making, pressure management, and operational leadership. I am daily confronted with issues of responsibility, organization, communication, and performance.This field experience today enriches my strategic and mental coaching approach: pragmatic, structured, and focused on concrete solutions and results.
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