Freelancer profile translated to English.

Description

As an Operations Manager working in the data universe, I manage Level 3 exploitation for incidents and requests within my scope. Here is a general outline of my areas of activity:

- Application Maintenance in Operational Condition (MCO) for treatments/platforms

- SLA Management with the team

- Production Deployment and Scheduling of Treatments ($U automic v6.7)

- IT Treatment Mapping / Dashboard Setup for Flow Management

- Incident Processing for PL/SQL / Unix Shell / Hadoop cluster technologies (py/pig) / Flows

- Training Assistance and Procedure Setup for L1 / L2 (delegation)

- Continuous Improvement

- Leading Inter-team Meetings

AVAILABLE END OF JULY

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Lille (up to 50km)

KIABI
Operations Manager DATA Team
DIGITAL AND IT
January 2018 - Today (8 years and 5 months)
Région de Lille, France
Operations Manager / Level 3 Operations Lead - DATA Team -
Application Deployments & MCO (via incident portfolio) -
Incident Portfolio Monitoring (monthly HSLA indicator monitoring and management) -
Process Automation via Unix scripting / scheduler ($U)
Assistance and training for L1 / L2
Update and monitoring of the documentation repository
Continuous Improvement based on Jira backlog (documentation/data quality/flows)

Technical Environment:
Dataware/datamart(BO)
Datalake(bigdata – Hadoop cluster w/ HDFS File)
SQL Development (Oracle SQL)
Unix Shell, Scheduler (dollarUniverse)
SolarWinds and logs (monitoring)
Flows (Esb, myWM, API, Kibana)
LDAP
ARIS/VISIO(documentation),
Ticketing :Kiosk/EasyIT Versioning : svn, git
Cloud : GCP
KIABI
Study and Development Engineer
November 2017 - January 2018 (2 months)
Kiabi Lys
Project aimed at delegating supervision tasks to a new team (Level 1 support) solely dedicated to supervision. Demutualization of a Level 2 to a dedicated SOA team.
Auchan Retail France
Engineering Analyst
September 2016 - August 2017 (11 months)
Villeneuve-d’Ascq, Nord-Pas-de-Calais, France
LS Trading Project - GCH Switches AS400 to METI (management software adapted for retail) for all HYPERmarkets in France. Change of the value chain from product referencing to product work in store and accounting.