About Théo
French
Native or bilingual
English
Fluent
Experience
- NobutekManagerDIGITAL AND ITJanuary 2025 - Today (1 year and 5 months)66000, Perpignan, France- Creation of showcase and e-commerce websites- SEO and optimization- IT maintenance- Creation of visual identity- Social media management- IT training
- NematisCustomer Relations and Support OfficerDIGITAL AND ITSeptember 2023 - December 2024 (1 year and 4 months)66000, Perpignan, France- Web development- Customer and technical support and escalation- Customer relationship management- Customer loyalty- Advice- Client meetings- Needs analysis- Upselling- Documentation creation- User training- Project management- Priority management
- NematisCustomer Relations and Support Officer (MASTER)DIGITAL AND ITSeptember 2021 - August 2023 (2 years)66000, Perpignan, France- Management of customer calls and emails- Assistance with the use of web services- Tracking requests via a ticketing system- Incident resolution- Support in mastering digital tools- Customer relationship loyalty- Database
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Education
- MASTER IN IT PROJECT MANAGEMENTLIDEM,2023MASTER MANAGER DE PROJETS INFORMATIQUES
- PROFESSIONAL BACHELOR'S DEGREE IN IT PROFESSIONS AND PROJECT MANAGEMENTFaculty of Science and Technology,2021LICENCE PRO MENTION MÉTIERS DE L'INFORMATIQUE CONDUITE DE PROJET