Freelancer profile translated to English.

Description

Customer Success.

Passionate about customer satisfaction and an expert in customer relationship management, I am an entrepreneur committed to helping companies maximize the value of their products and services. With a results-oriented approach, I strive to transform every customer interaction into an opportunity for loyalty and growth.

Key Skills:

- Customer Relationship Management: Implementing customer-centric strategies to enhance retention and encourage referrals.

- Needs Analysis: In-depth understanding of customer goals and expectations to propose tailored solutions.

- Project Management: KPI monitoring, proactive problem-solving, and continuous process optimization.

Mission:

To help companies build lasting, trusting relationships with their customers, while creating seamless and engaging customer journeys. As a Customer Success Manager, I combine strategic and operational expertise to transform customer satisfaction into an essential growth driver.

Why Choose Me?

Because I firmly believe that the key to success lies in active listening, anticipating needs, and personalized support. My ambition is to be a true strategic partner for my clients, helping them achieve their goals while maximizing their potential for success.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Angers (up to 50km), Poitiers (up to 50km), Paris (up to 20km)

Eneko Formation
Customer Success Manager
EDUCATION AND E-LEARNING
November 2022 - Today (3 years and 7 months)
Angers, France
As a Customer Success Manager, here are the main tasks I handle to ensure an optimal customer experience and contribute to the success of learners:

Learner Management from A to Z:
- Handling all communications: emails, calls, and SMS.
- Personalized support to meet their needs and resolve their questions.

Eneko Academy Platform Administration:
- Supervision and management of content, access, and platform functionality.

HubSpot Record Verification:
- Updating and validating learner information to ensure an accurate and up-to-date database.

Following up with Absent Learners:
- Proactive follow-up with absent learners to encourage their engagement and prevent dropouts.

Session Attendance Management:
- Rigorous monitoring of participation to ensure a complete educational experience.

Collecting Feedback:
- Gathering feedback from learners to continuously improve services and processes.

Monthly KPI Reports
- Analysis and production of reports on learner performance, focusing on key indicators to assess their progress and satisfaction.

This structured approach guarantees a smooth experience and quality support for every learner.