Théo Beyens

Handling and resolving incidents on the I'Car DMS software, including log analysis and processing via SQL queries on SSMS and Oracle, as well as managing the file integration module.

Monitoring critical incidents and managing requests in EasyVista, ensuring fast and efficient resolution. Coordinating project deployments and leading incident management committees to optimize processes. Validating production releases to ensure service compliance and continuity.

Conducting in-depth technical analyses to identify root causes of incidents and prevent their recurrence. Leading incident management committees and monitoring incident-related projects, including analysis, reporting, and coordination with technical teams.