Théo Artaud-Macari, CSM / Client Support

Freelancer profile translated to English.

Back to original language

Description

Hello,

My name is Théo, 30 years old.

Having already completed several missions in customer service, I am currently looking for a position in the same sector.

During my previous missions, I was responsible for onboarding new clients as well as user issues.

I was able to use a multitude of tools to address different situations.

My scope of action was therefore from receiving the problem to its resolution.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Lou yetu
Customer Care
E-COMMERCE
June 2023 - October 2023 (5 months)
Paris, France
-Management of incoming and outgoing emails
-Management of operational tasks
-Ticketing management
-Call management
Les Raffineurs
Customer Care
INTERNET OF THINGS (IOT)
November 2022 - January 2023 (2 months)
Paris, France
-Management of incoming and outgoing emails
-Management of operational tasks
-Ticketing management (Zendesk tool)
-Call management
Chance
Customer Care
DIGITAL AND IT
November 2021 - May 2022 (6 months)
Paris, France
-Management of incoming and outgoing emails (Front tool)
-Management of operational tasks
-Ticketing management (Intercom tool)

Check out Théo's experience

Be the first to recommend Théo

Help this freelancer shine by sharing your experience working together.

A

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

B

Baptiste Duhen

Fullstack developer

4.6

(4)

5

A

Amed Hamou

Senior Lead Developer

4

(2)

7

A

Audrey Champion

Web developer

4.3

(3)

4

Signup to reveal

Sound Engineer Training
ISTS
2014
BTS Communication
ISIFA
2016

Other