Théo Akli

• I held the position of experienced consultant at Amaris Consulting, where I specialized as an IT business analyst.

• I collaborated with clients from various sectors to offer them tailor-made solutions.

• I participated in internal projects aimed at improving operational efficiency and customer satisfaction.

• I developed strong analytical and problem-solving skills while adapting to the specific needs of different sectors.

• Managed the identification and analysis of complex business needs.

• Clear and structured communication of requirements to external development teams, with continuous follow-up to ensure alignment.

• Mapped and documented business processes using BPMN to support system optimization and redesign.

• Collaborated with technical experts to analyze and improve processes related to the new application.

• Organized strategic workshops dedicated to risk analysis and decision-making.

• Oversaw Agile project delivery within the SAFe framework.

• Assessed the criticality of data and processes to define and implement appropriate security mechanisms in partnership with technical teams.

• Conducted re-evaluation analyses with executive and operational stakeholders to identify key evolutions (business and technical) aligned with market needs.

Within the Chanel Canada E-Commerce team, I contribute to the continuous evolution of a complex architecture by aligning business needs with technical solutions in a dynamic international environment.

• Analysis and structuring of new feature development involving external stakeholders and international teams.

• Translation of business needs into clear and actionable specifications for development teams.

• Management and testing of the E-Commerce module of the ERP Dynamics AX in collaboration with the development team.

• Analysis and L2 technical support for frontend, middleware, and backend systems used for E-Commerce operations.

• Technical analysis of incidents and crisis management affecting the platform.

• Ticket tracking and incident resolution within an Agile framework.

• Coordination with ERP teams to ensure optimal incident management and continuous improvement of E-Commerce services for business teams.