Freelancer profile translated to English.

Description

I help SMEs manage their incoming emails without hiring.

Simple requests are processed automatically, sensitive cases remain under human control.

Result: less workload, more responsiveness.

Industry field of expertise

Languages

Workplace preferences

Remote only

Primarily works remotely

freelance
Digital Email Assistant
January 2024 - Today (2 years and 5 months)
Profile Specialized in setting up digital email assistants for B2B service SMEs. I help companies manage their incoming emails, automate repetitive requests, and improve responsiveness, while maintaining human control over sensitive cases. Objective: reduce administrative workload and avoid hiring.
B2B SMEs Email Management Light Automation
Assistant administratif
Administrative Support & Email Management
June 2023 - December 2023 (6 months)
Managed an email inbox for a personal project: sorting incoming emails, responding to simple requests, organizing follow-ups, and categorizing. Implemented a system to reduce processing time and improve communication clarity.
Email Management Administrative Support Organization Email Processing Customer Support