Freelancer profile translated to English.
Back to original languageAbout Thanmai
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- NetDevices – IT / Assurance (Sales & Distribution)Business AnalystSeptember 2024 - March 2026 (1 year and 6 months)Paris, France– Sales Cloud deployment (Lead-to-Policy): +18% Lead→Opportunity conversion (standardization + lead routing). – Agent/broker assignment rules + workflows: sales tracking and pipeline data quality. – KPI Dashboards (conversion, delays): +30% pipeline visibility for commercial steering.
- Allianz Trade – Global Organization & ChangeBusiness AnalystJanuary 2023 - December 2023 (11 months)Paris, France– Claims transformation workstreams steering: milestones, dependencies, Business–IT coordination. – Operations/Underwriting ↔ IT interface: requirements scoping, backlog contribution (Agile). – UAT & go-live: testing coordination, issue tracking (Jira), user adoption support.
- Salesforce Service Cloud | Accenture – IT / Assurance Client DeliveryJunior Business AnalystJuly 2018 - December 2021 (3 years and 5 months)India– Service Cloud (Case/SLA): -22% resolution time; improved first contact compliance. – Real-time dashboards (backlog, resolution, escalations): -20% backlog, increased visibility.
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Education
- Master in ManagementSKEMA Business School2022Master en Management
- Bachelor in Computer ScienceGITAM University2018Bachelor en Informatique