Freelancer profile translated to English.

Description

My name is Tessa, and I am passionate about customer satisfaction and quality human interactions. With significant experience in customer service, I know how to turn a simple interaction into a memorable experience. My goal? To ensure smooth communication, respond to needs quickly, and build customer loyalty through impeccable service.

I am proactive, attentive, and always ready to resolve issues with professionalism and empathy. Making sure every customer feels understood and valued is at the heart of my approach. Together, we can strengthen trust and create solid relationships.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

DESIGN JOBS
Sales Representative
RETAIL (LARGE RETAILERS)
October 2024 - Today (1 year and 9 months)
Business development
Prospecting/outreach
CRM follow-up
Selling ads/packages/banner ads.
Application follow-up
Ad promotion and sourcing
Sending targeted emails
Using Pipedrive, Linkedin, Indeed.
Autonomy Brochure Prospecting Telephone prospecting LinkedIn prospecting CRM Customer follow-up Email management
Stan bio
Customer Service Management
E-COMMERCE
September 2023 - September 2024 (1 year)
Call management.
Customer loyalty.
Order follow-up management.
Customer dispute/complaint management.
West.34
Micro Business
RETAIL (LARGE RETAILERS)
December 2021 - Today (4 years and 7 months)
Montpellier, France
Sales of perfume and cosmetics.

Thanks to my dynamism, I developed my own business, which allowed me to acquire skills in commercial outreach. I learned to listen, advise, sell, and build loyalty with my customers.

Passionate about the world of perfumery and cosmetics, I have an excellent aptitude for sales and constantly strive to discover the latest market innovations and trends.

I have solid product knowledge, enabling me to answer customers' specific questions precisely. With excellent interpersonal skills and a strong sense of customer service, I also have a strong commercial sense.

Finally, I manage inventory and update stock levels to ensure optimal product availability.
Prospecting Commerce Sales Social media Advertising Instagram advertising Commercial outreach Outreach Inventory management Customer loyalty Good interpersonal skills Business creation Self-entrepreneur