Terry Clergent

Verify, sort, and enter accounting documents (invoices, receipts, expense reports). Classify and archive administrative documents. Update client and supplier follow-ups. Check the consistency of entered data. Use management software and IT tools. Comply with internal procedures and deadlines.

Telephone prospecting: Outgoing calls to prospects to present offers and generate interest. Lead qualification: Identify needs, verify prospect profile relevance and customer potential. Appointment setting: Schedule and confirm calls with closers or sales representatives. Follow-up: Follow up with unreachable prospects, track contacts to maximize conversions.

Administrative management: contracts, client invoices, security deposits, tenant files, compliance. Reservation management: monitor reservations and coordinate calendars, schedule services with providers. Customer relations: communications with tenants, assistance to travelers & owners, dispute resolution. Organization and logistics: coordinate cleaning, maintenance, service providers. Financial tracking: reservation payments, reminders before tenant arrival, update management sheets for properties. Writing: letters and emails to tenants and owners. Optimization: analyze processes and improve organization