Freelancer profile translated to English.
Back to original languageAbout Terkouia
I am a dynamic and versatile entrepreneur with a strong background in customer service. My professional journey has allowed me to develop essential skills in communication, problem-solving, and customer relationship management. Passionate about entrepreneurship, I am always looking for new opportunities to leverage my skills and contribute to the success of the companies I collaborate with.
Arabic
Native or bilingual
English
Conversational
French
Fluent
Can work on-site
Paris (up to 50km)
Experience
- OrnikarCustomer SuccessTRANSPORTATIONJune 2022 - March 2024 (1 year and 9 months)Paris, FranceLevel 1 and 2 Support:▪️ Assist the client by offering a solution tailored to their request▪️ Respond to all user/lead requests▪️ Monitor and manage user orders▪️ Assist leads in their process/purchase▪️ Handle complaints by email/phone▪️ Ensure customer satisfaction▪️ Responsible for monitoring AAC/CS/CPF Financing▪️ Implementation of the refund / CPF extension process
- GRDFApplication Support SIENERGY AND UTILITIESSeptember 2024 - Today (1 year and 10 months)Saint-Denis, FranceManage/process customer complaints and coordinate regional networks:- Process complaints received through the JIRA channel.- Manage JIRA user support: monitor the proper functioning of the JIRA channel.- Update and share reports with relevant teams.- Support the different teams in expressing/evolving their project needs on JIRA
- DoctolibCustomer SuccessHEALTH AND WELLNESSFebruary 2022 - June 2022 (4 months)Paris, FranceEnsure and assist practitioners in the identity verification process.
Reviews
Ludivine
Manager team CS - Malt Community SA
Reviewed on 7/13/2026
Recommendations
MF
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Education
- Master 1, Environmental ChemistryMouloud Mammeri University of Tizi-Ouzou2017Master 1 , chimie de l'environnement
- Master of Science in Chemistry, Water Quality and TreatmentUniversity of Poitiers2020Master chimie, Qualité et traitement des eaux