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Teresa SchatenTS

Teresa Schaten

B2B Customer Management & Email Support

€350/day
Oberhausen, DE
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Teresa

As a self-employed and experienced B2B specialist, I offer companies and agencies reliable administrative support in the background. I independently manage your daily email correspondence, professionally maintain and structure CRM and customer databases, and handle qualified communication with business clients from my perfectly equipped home office.
With absolute sales discipline, reliability, and consistently friendly communication, I ensure that your day-to-day processes run flawlessly.
My services for you at a glance:
📧 Email Management & Support: Structuring, sorting, and responding to your inbox according to your specifications.
📊 Data Entry & CRM Maintenance: Precise maintenance of Excel lists and customer databases.
📞 B2B Customer Qualification: First-class, respectful contact with business clients to relieve your team.
Conditions & Availability:
Deployment: 100% Remote (Home Office)
Capacity: Flexible in the afternoon hours (approx. 20 hours per week)
Billing: Uncomplicated via invoice (tax number available)
Hourly Rate: €45.00 (Fixed price on an hourly basis, no pure commission)
  • German

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Hairfree,
    Remote Telephone Agent in Sales
    HEALTH AND WELLNESS
    October 2025 - November 2025 (1 month)
    Oberhausen, Germany
    Responsible for the reliable and timely processing of logistical processes in operational business. Core tasks included precise route planning, independent documentation of all transactions, and ensuring seamless quality control while strictly adhering to deadlines.
    Team Coordination Office Organization Microsoft Office Customer Support Communication
  • Comvendo
    Call Center Agent (Cold Calling)
    TELECOMMUNICATIONS
    July 2024 - September 2025 (1 year and 2 months)
    Oberhausen, Germany
    Responsible for telephone customer service and precise initial qualification of customer inquiries in the B2C sector. Core tasks included structured scheduling of consultations for the on-site team and continuous maintenance and updating of the internal customer database.
    Data Entry Customer Support Customer Consulting Microsoft Office Communication
  • Amevida
    Call Center Agent
    TELECOMMUNICATIONS
    October 2022 - June 2024 (1 year and 8 months)
    Oberhausen, Germany
    Responsible for telephone customer service and precise initial qualification of customer inquiries in the B2C sector. Core tasks included structured scheduling of consultations for the on-site team and continuous maintenance and updating of the internal customer database.
    Data Entry Customer Support Customer Care Microsoft Office Data Maintenance

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Education

  • Startup Coaching Educational Measure AVGS
    2026
    Gründungscoaching Bildungsmassnahme AVGS
  • Schlecker Training with Expertise
    Municipal Primary School
    2009
    Schlecker Ausbildung mit Sachkunde

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