Freelancer profile translated to English.
Back to original languageAbout Telma
IT Consultant and project manager for over 15 years, I support companies in France and internationally in their digital transformation projects.
I help organizations succeed in their software changes (ERP/CRM/CMMS), train their teams, and support users, with a human-centered and hands-on approach.
I also carry out cybersecurity awareness actions (phishing, human errors, digital best practices) to reduce risks related to daily use.
Accustomed to multicultural environments, I work in French, Spanish, and Portuguese, and I adapt to all levels of the company.
My approach is educational, pragmatic, and accessible, with the goal of securing usage and facilitating change.
Spanish
Native or bilingual
Portuguese
Native or bilingual
English
Conversational
Italian
Conversational
Can work on-site
Mâcon (up to 50km)
Experience
- Massilly HoldingIT Continuous Improvement Manager (France and International)RAW MATERIALS INDUSTRYMarch 2021 - May 2023 (2 years and 2 months)Mâcon, FranceSteering and optimizing cross-functional industrial processes in a multi-site environment.Analysis of operational performance and implementation of monitoring indicators (KPI).Identification of areas for improvement and deployment of corrective and preventive action plans.Drafting functional and technical specifications in collaboration with business and IT teams. MultilingualDevelopment of project schedules, milestone tracking, and stakeholder coordination.Design and implementation of training plans and skills assessment.Monitoring user support quality, continuous improvement of assistance processes, and regular reporting.Creation and updating of technical materials and user documentation.Implementation and facilitation of internal training aimed at improving operational performance.Conducting multilingual training to support the deployment of tools and best practices internationally.Change management and raising employee awareness of continuous improvement initiatives.
- Massilly HoldingIT Project ManagerRAW MATERIALS INDUSTRYMarch 2020 - May 2024 (4 years and 2 months)Mâcon, FranceERP Infor M3 Project Manager (post-deployment)Support & After-Sales Service (Level 2/3)Process Optimization & Continuous ImprovementUser & Key User Training (FR/ES/PT)Technical Diagnosis and Incident ResolutionWriting procedures, guides, and educational materialsChange Management & Tool Adoption
- Partner Informatique CharnayERP ConsultantCONSULTING AND AUDITSMarch 2019 - August 2019 (5 months)Charnay-lès-Mâcon, FranceCommercial prospecting and identification of new client opportunities for Divalto deployment.Sales and commercial support: solution presentation, demonstrations, argumentation, and prospect follow-up.Analysis of business needs and audit of existing processes (finance, sales management, production, logistics, CRM).Preparation of quotes and commercial proposals (cost study, schedule, scope, deployment terms).Coordination with technical teams and integrators for specific developments and interfaces.Data migration and transfer during deployment.User training and change management support (materials, workshops, practical sessions).Go-live assistance and post-implementation support.Continuous process optimization and improvement recommendations.
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Education
- Bachelor's DegreeUniversity of Science and Technology Coimbra2003Licence