Tejas A.

Led roadmap prioritization and feature delivery for a global roadside assistance platform deployed across 20+ countries. Managed agile ceremonies including sprint planning, backlog refinement, sprint reviews, and stakeholder coordination for distributed development teams of 20+ members. Collaborated with international business units and operational stakeholders to define requirements, prioritize initiatives, and improve service delivery workflows. Wrote detailed user stories and coordinated cross-functional delivery between product, engineering, and business teams. Led workflow and feature improvements aimed at reducing operational friction, simplifying internal processes, and improving delivery efficiency. Conducted functional analysis and coordinated issue resolution during production incidents to ensure service continuity and delivery stability. Used SQL and reporting tools to analyze operational KPIs, identify workflow bottlenecks, and support data-driven product decisions. Supported rollout of new features and service flows resulting in improved delivery timelines and increased operational efficiency. Partnered with distributed engineering teams across multiple regions to improve communication, release coordination, and execution quality. Worked on operationally sensitive workflows requiring structured process management, stakeholder alignment, and quality-focused delivery practices.

Managed digital acquisition and SEO initiatives for the French market, contributing to website traffic growth and customer acquisition. Built Google Analytics dashboards and reporting structures to monitor campaign performance and customer behavior. Used SQL for customer segmentation and behavioral analysis to identify high-value customer groups and purchasing patterns. Conducted market and performance analysis to support optimization of marketing spend and operational efficiency. Managed a significant share of marketing budget allocation focused on ROI and revenue growth initiatives.

Supported go-to-market initiatives and product communication activities within a B2B banking software environment. Coordinated webinar planning, sales enablement materials, and product support documentation. Assisted in customer feedback collection and market analysis to support product positioning and delivery initiatives. Collaborated with internal teams on customer-facing product communication and delivery coordination.