Teddy G.

Malakoff Humanis – MH Tech Directorate / Customer Area Savings & Retirement Squad (web & mobile B2C and B2B)

I lead, alongside business and technical teams and the KAPIA publisher, the evolution of the digital customer area dedicated to Savings & Retirement (PER, PERIN, PERECO, PERO), as part of the IT transformation program.

Product Scope:

Individual & Collective Retirement Savings – PER, PERIN, PERECO, PERO – corporate and individual contracts.

Challenges:

Launch of a new B2C/B2B Savings customer area for clients. (interface, account creation, contract consultation, online transactions, etc.)

Implementation of a personalized online Retirement simulator.

My Responsibilities:

-Definition of the product vision and structuring of the functional backlog

-Writing user stories, managing priorities, and arbitration in conjunction with stakeholders

-Coordination with UX/UI designers, internal technical teams, and the KAPIA publisher

-Facilitation of agile ceremonies (sprint planning, daily, review, retrospective)

-Writing and execution of functional test plans in HP ALM

-Qualification of anomalies and monitoring of delivery quality

-Cross-functional coordination of dependencies (IT, publisher, migration, architecture)

-Post-deployment support, usage monitoring, and continuous adjustments

Technical Stack:

KAPIA / KELIA, Karma API, HP ALM, JIRA, Confluence, Postman, Dynatrace

My main responsibilities:

• In charge of sprint delivery and planning

• Prioritization of features to be delivered

• Functional scoping & writing of requirements

• Specifications (user stories) & functional testing (acceptance)

• Close collaboration with UX, MOA, MOE, business, and development teams

• Participation in agile rituals & facilitation of user workshops

• Contribution to CMS content and change management

• Support for incidents & API testing via Insomnia

Within the IT department of Generali France, for an application scope focused on B2C Mobile (Digital Customer/Prospect Front-end). I assist Business departments in formalizing their needs (RUN and evolutions, Delivery) and in transcribing them into functional solutions.

Product Scope: Savings, Life Insurance, Retirement Savings Plan, Annuities.

Features developed: online payments, partial and total withdrawals, contribution modification, online arbitration, account creation process, creation of a customer area for holders of individual and collective retirement and annuity contracts.

My Responsibilities:

• Agile Methodology, Customer Area Squad

• Define the guidelines for product vision and strategy

• Identify problems to solve for customers and users (user research, pain points)

• MVP Definition

• Daily management and updating of the Product Backlog: centralization of business, data, and technical needs and addition to the backlog (Front / Middle)

• Breaking down features into User Stories, prioritization, and estimation for each User Story

• Writing detailed technical specifications (sequence diagrams, encryption, token, cookies)

• Conduct AGILE ceremonies related to sprint planning and assist in other Agile ceremonies (daily, poker planning, review, demo)

• Ensure the link between Business departments and technical teams (5 Front/Back developers)

• Organization of acceptance testing and delivery validation (with a team of 2 QAs)

• Production deployment planning

• User support and assistance (level 3 support)

• Acceptance testing, change management, post-deployment monitoring

Links:

Technical Environment: JavaScript, Angular, REST API, Swagger, Postman, SoapUI, Splunk, Jira, Confluence, Oracle SQL.