Freelancer profile translated to English.

Description

IT Project Manager | Digital Transformation | Modern Workplace | Microsoft 365

Companies face numerous challenges in digital transformation: workstation modernization, Microsoft 365 adoption, environment security, and user support. My role is to ensure these transitions are seamless, guaranteeing performance, security, and team buy-in.

🔹 Modern Workplace & Workstation: migration to Windows 10/11, deployment management with Intune, Autopilot, SCCM, and integration of secure mobility solutions.

🔹 Microsoft 365 & Cloud: implementation and optimization of Teams, SharePoint, Exchange Online, OneDrive, Power Platform to improve collaboration and productivity.

🔹 Cybersecurity & Compliance: identity management, MFA, Zero Trust, M365 governance, GDPR compliance, and sensitive data protection.

🔹 Project Management & AMOA: scoping, deployment piloting, vendor management, change management, and user adoption to ensure project success.

✅ Multi-sector experience: I have supported IT departments and business units in demanding environments, with a pragmatic and results-oriented approach.

✅ Proven methodology: V-cycle, Agile, Kanban, Scrum management, always adapted to client needs.

💡 Need an expert to lead your Modern Workplace project, secure your Microsoft 365 environment, or support your users? Contact me!

Industry field of expertise

Languages

French
Native or bilingual
Arabic
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km), Paris (up to 40km)

EIFFAGE
Service Delivery Manager / Project Manager
DIGITAL AND IT
June 2026 - Today (2 months)
Assignment within the Eiffage Group IT Department, reporting to the "Strategy & Business Relations" domain, covering an international scope including subsidiaries in Europe, the Americas, and Africa. Key interface between the subsidiaries' IT Managers and the Group IT Department teams.

RUN & Service Quality Management

Management of an international portfolio of IT incidents and requests via ServiceNow and EasyVista.
Monitoring of service level agreements (SLAs) and coordination of technical teams responsible for resolution.
Analysis of performance indicators, ticket volumes, and identification of areas for improvement.
Management of escalations and monitoring of high-impact incidents.

Governance & IT Managers Relations

Facilitation of monthly steering committees with international subsidiaries' IT Managers.
Communication and reporting in English to stakeholders.
Coordination between business units, technical teams, and suppliers.
Support to subsidiaries in prioritizing and tracking their IT requests.

Microsoft 365 & License Optimization

Analysis of Microsoft 365 usage internationally.
Monitoring of license consumption and cost optimization.
Recommendations on Microsoft 365 license models (Business, E1, E3, E5) based on usage and security requirements.
Contribution to improving Microsoft 365 governance.

Continuous Improvement

Participation in the evolution of the IT service catalog.
Contribution to the improvement of the ServiceNow service portal.
Tracking of action plans and improvement projects via Jira.
Implementation of indicators and recommendations to enhance IT Managers' experience and service quality.
Microsoft 365 Business ITIL Service Delivery Management Reporting IT Governance
XEFI France
IT Project Manager | Modern Workspace | MS365
DIGITAL AND IT
January 2020 - May 2026 (6 years and 4 months)
Luxembourg, Luxembourg
As a Modern Workplace IT Engineer, my role is to support companies in modernizing their work environments by ensuring performance, security, and user adoption. I manage digital transformation projects related to Microsoft 365, workstation management, and cybersecurity.

Key Responsibilities:

Microsoft 365 & Cloud Environment Management
• Administration and optimization of Teams, SharePoint, OneDrive, and Exchange Online
• Access security with Azure AD, MFA, Conditional Access, and Zero Trust
• Automation and workflows with Power Automate
• Support for IT teams on collaborative tools and advanced incident management

Modern Workplace & Workstation
• Deployment and management of Windows 10/11 workstations
• Administration of Microsoft Intune, Endpoint Manager, and Autopilot
• Management of updates and application distribution with SCCM and Intune
• Definition of BYOD and secure mobility strategies

Cybersecurity & IT Governance
• Protection of sensitive data with DLP, Sensitivity Labels, and Defender for Endpoint
• Audit and compliance with GDPR and IT best practices
• Security incident monitoring and response

Project Management & Change Management
• Scoping, piloting, and implementation of IT and Cloud modernization projects
• Drafting of specifications, architectures, and IT strategies
• User support to ensure effective adoption of Microsoft 365 tools
• Vendor management and coordination with business teams

The objective is to optimize IT infrastructures while ensuring an agile, secure, and high-performing work environment for employees.
MS365 Change Management Office 365 Migration Entra ID Data Migration