Tawfik Chelli

Delivered end-to-end customer support throughout the full solution lifecycle, from onboarding and implementation to post-sales assistance Conducted high-impact technical product demonstrations for prospective customers, showcasing PowerSyncPro's Migration Agent and its ability to simplify complex workstation migrations. Provided fast and accurate technical troubleshooting across identity and device management systems, including Microsoft Active Directory, Entra ID, Intune, and hybrid identity configurations. Specialized in Directory Sync (DirSync) implementations, enabling secure and automated identity synchronization between: Active Directory, Microsoft Entra ID Acted as the bridge between technical requirements and business objectives, translating customer needs into actionable implementation plans and clearly explaining PowerSyncPro features, operating models, and best-practice architectures.

Successfully migrated complex environments, including Zimbra to Office 365, Slack to Teams, and Google Workspace to Office 365. Executed large-scale SharePoint and Teams-to-Teams migrations, minimizing downtime and data loss. Provided L2 support, handling complex technical issues and ensuring timely resolution. Worked directly with customers in presales and consulting calls, explaining technical aspects and operating characteristics of Cloudiway products. Delivered technical and high-level project management assistance to customers post sales, ensuring smooth transitions and successful project outcomes. Contributed to knowledge management by co-developing KB articles and trained new Technical Specialists during onboarding.

Designed techno-commercial proposals and presented proof of concept to customers, demonstrating the value of cloud solutions. Led Disaster Recovery (DR) to Azure and SAP on Azure projects, ensuring seamless migration and continuity. Participated in Move to Azure and Office 365 projects, facilitating cloud adoption and infrastructure migration. Developed Azure Network Architecture, including S2S VPN, User-Defined Routes (UDR), Network Security Groups (NSG), Azure Firewall/NVA, ensuring robust and scalable network setups.