Tawfik Chelli

Successfully migrated complex environments, including Zimbra to Office 365, Slack to Teams, and Google Workspace to Office 365. Executed large-scale SharePoint and Teams-to-Teams migrations, minimizing downtime and data loss. Provided L2 support, handling complex technical issues and ensuring timely resolution. Worked directly with customers in presales and consulting calls, explaining technical aspects and operating characteristics of Cloudiway products. Delivered technical and high-level project management assistance to customers post sales, ensuring smooth transitions and successful project outcomes. Identified complex project requirements during customer discovery discussions, coordinating advanced technical follow-up actions across multiple teams. Collaborated closely with customers to understand, capture, and adapt solutions to meet their evolving needs, contributing to overall customer satisfaction. Contributed to knowledge management by co-developing KB articles and trained new Technical Specialists during onboarding.

Designed techno-commercial proposals and presented proof of concept to customers, demonstrating the value of cloud solutions. Led Disaster Recovery (DR) to Azure and SAP on Azure projects, ensuring seamless migration and continuity. Defined the Azure Global Governance Model, including Azure Policy, Naming Conventions, Resource Locks, and Tags, to maintain standardized and secure environments. Participated in Move to Azure and Office 365 projects, facilitating cloud adoption and infrastructure migration. Developed Azure Network Architecture, including S2S VPN, User-Defined Routes (UDR), Network Security Groups (NSG), Azure Firewall/NVA, ensuring robust and scalable network setups. Secured Azure environments using tools like Security Center, Azure Sentinel, Azure RBAC, NSG/ASG, Azure Firewall, and Azure Policies, enhancing overall security posture.