Tatiana Ramanitra

As a Team Manager, I was in charge of a team of 15 people.

I evaluated them, coached them, and most importantly, I listened to them. At one point, I was in charge of training new recruits in the absence of the trainer.

I also managed the staff's schedules and their transportation.

I also monitored the attendance of each employee and sent out overtime follow-ups.

Besides that, I also had to perform quality control on each task performed by the agents.