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Description

Is your company growing and managing customer relationships is becoming difficult to handle alone?

Do you get overwhelmed with customer messages, emails, chats, and requests?

Would you like to focus on your business without being interrupted every 10 minutes?

Do you dream of smooth, professional, and human customer support?

If you answered YES, then welcome.

I'm Tatiana: your operational boost dedicated to customer experience and support management.

Much more than just reinforcement: a true strategic partner capable of bringing serenity, organization, and performance to your customer service.

✨ My mission: to free you from customer support so you can focus on what truly matters.

How do I help you?

I handle all customer interactions that take up your time, tire you out, or interrupt your work.

I make your support smooth, organized, and professional.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Entreprise de coaching
Customer Success Manager
January 2026 - June 2026 (5 months)
Accompanying clients throughout their journey to ensure their satisfaction and loyalty.
Managing customer requests via email and phone, with personalized follow-up.
Coordinating with internal teams to ensure case processing and problem resolution.
Monitoring payments and administrative operations related to client accounts.
Identifying client needs and proposing suitable solutions to optimize their experience.
Contributing to the continuous improvement of support processes and service quality.
Customer Support Management Client Community Management (client-oriented social media) Complaint and Sensitive Case Management Analysis of Client Interactions and Feedback (CSAT/NPS) Administrative Management
Active Assurance
Quality Coach in Customer Relations Management
July 2022 - January 2025 (2 years and 6 months)
Leading and coordinating customer service team activities. Implementing quality monitoring and performance analysis. Leading debriefing sessions and developing agents' skills. Continuous improvement of customer management processes.
Active Assurance
Customer Success Manager
BANKING AND INSURANCE
December 2021 - July 2022 (7 months)
Managing customer complaints and handling complex requests in compliance with procedures and deadlines.
Assisting clients in using services to ensure a smooth experience and optimal satisfaction.
Handling requests through multiple communication channels: phone, email, and chat.
Analyzing client needs and proposing suitable solutions to resolve their issues.
Collaborating with internal teams to ensure effective case follow-up and improve service quality.
Contributing to customer loyalty through personalized and proactive support.

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Virtual Assistant Training
Libère-toi
2025
Formation en assistante virtuelle
Customer Relations Trainer Training
CCF-Harmony
2024
Formation des Formateurs en relation client

Check out Tatiana's education

CRM Consultant

Tatiana M.

Customer Success Manager | Client Support

About Tatiana

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