Freelancer profile translated to English.

Description

Rigorous and organized administrative assistant, I support companies and freelancers in managing their daily administrative tasks.

Thanks to my experience in customer relations, data entry, and support creation (procedures, fact sheets, training), I help you save time and focus on your core business.

Administrative management
Data entry and updates
Customer relations (email, phone)
Creation of documents and materials (procedures, PowerPoints, fact sheets)

Serious, responsive, and attentive, I quickly adapt to your needs.

Available for one-off or regular assignments.

Languages

French
Native or bilingual
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

EDF
Administrative Assistance
February 2023 - August 2024 (1 year and 6 months)
7th arrondissement, 69007 Lyon, France
Update producer files
Check and record amendments
Verify contracts before signing
Sort and dispatch mail
Train agents on mail management and amendment recording procedures
Training Administrative Support Administrative Management Microsoft Word Communication
SNCF
Authorization Manager
October 2024 - Today (1 year and 10 months)
Lyon, France
Manage user authorizations on ERP tools
Conduct authorization reviews (control and access)
Update training materials (PowerPoint)
Assist agents with internal tools
Telephone support and user guidance
Train agents on authorization management
Microsoft Powerpoint Customer Relations Administrative Management Communication Training
Sulo
Operations Secretary
ENVIRONMENTAL
September 2022 - December 2022 (3 months)
69800 Saint-Priest, France
Telephone contact with clients to schedule and confirm appointments
Schedule monitoring and updates
Manage client requests and information
Administrative Management Customer Relations Database Management Administrative Support Communication