Freelancer profile translated to English.

Description

Bilingual FR/EN, I moderate your content, translate your texts, and optimize your written communications to ensure consistency and fluency. I work on moderation, translation, onboarding projects, and the creation of operational documents or templates, with precise and reliable follow-up.

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Speexx
Account Manager
EDUCATION AND E-LEARNING
April 2023 - Today (3 years and 2 months)
Paris, France
Management of client accounts, language licenses, and professional development training. Learner onboarding and renewal, negotiation, learner follow-up, email and documentation writing, implementation of processes and automations, optimization of customer experience, for a fluid and efficient bilingual FR/EN service.
Client Onboarding Customer Service Renewal Negotiation Project Management
PayFit
Onboarding Specialist
TECH
January 2022 - January 2023 (1 year)
Paris, France
Complete management of client onboarding and PayFit account setup. Assistance with the first payroll generation with CEOs or payroll managers. Training via webinars and user support, ensuring smooth integration and a successful customer experience by remaining available to the client.
Client Onboarding Customer Service Project Management webinars Time management
Blueface
Onboarding Specialist
TELECOMMUNICATIONS
January 2020 - January 2022 (2 years)
Dublin, Ireland
Personalized account setup and phone number migration for new clients. Customer support and onboarding of user accounts at Blueface in Ireland. Ticket follow-up, telephone customer support. Collaboration with sales teams, level 1 and 2 support teams, internationally.
Onboarding Customer Service English Telecommunications webinars