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Tatiana BogaertTB

Tatiana Bogaert

Freelance Admin, IT & Backoffice Support

€300/day
Izegem, BE
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Tatiana

  • Dutch

    Native or bilingual

  • French

    Basic

  • Spanish

    Basic

  • English

    Fluent

Can work on-site
Izegem (up to 50km)

Experience

  • Verstraete Technics bv
    Director
    February 2026 - Today (4 months)
    • - Full administration (sales and purchase) + preparation of accounting
    • - Mail management
    • - Agenda management
    • - Rental Holiday Apartment La Brisa (calendar management + follow-up of receipts)
    • - Freelance administration for companies that need temporary administrative help (agenda management, mail management, data processing, time tracking, etc.)
  • RENSON NV
    Second and Third Line Support Engineer
    October 2023 - January 2026 (2 years and 4 months)
    • - Onboarding new users worldwide (account creation + granting permissions)
    • - AD, Entra ID, Active Directory, Exchange Online, Sharepoint (basic), DHCP, GPO, Azure Blob Storage, Powershell (basic), Airtame
    • - Wifi management (Extreme Networks)
    • - Microsoft Intune, device enrollment, software deployment (Windows, Android, iOS, MacOS)
    • - Follow-up of first and second line colleagues + backup
    • - Follow-up of team lead in case of absence (managing first-line service desk colleagues, determining priorities) + reporting to team lead
    • - Mobile number management Proximus & Mobitel
    • - License management
    • - Creating manuals
    • - Management of telephone exchange (Hanssens Telecom)
    • - Ticket distribution among other teams (various developer teams)
    • - Escalating tickets to system engineers / management when necessary
  • RENSON NV
    First Line Support Engineer
    August 2022 - October 2023 (1 year and 2 months)
    Providing first-line IT support remotely to all Renson users worldwide by following the ticket system according to SLA.
    • - Onboarding new users. (preparing hardware for use).
    • - Office 365, Active Directory, Exchange Online
    • - Telephony (Hanssens Telecom) – management of telephone exchange
    • - Mobile number management Proximus
    • - Printer management
    • - Escalating tickets to third line when necessary

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Education

  • Bachelor
    Hogeschool Vives Kortrijk
    2020
    Bachelor
  • Bachelor in
    Hogeschool West-Vlaanderen
    2014
    Bachelor in

Categories

  • Other