Tatiana Bogaert

• - Full administration (sales and purchase) + preparation of accounting

• - Mail management

• - Agenda management

• - Rental Holiday Apartment La Brisa (calendar management + follow-up of receipts)

• - Freelance administration for companies that need temporary administrative help (agenda management, mail management, data processing, time tracking, etc.)

• - Onboarding new users worldwide (account creation + granting permissions)

• - AD, Entra ID, Active Directory, Exchange Online, Sharepoint (basic), DHCP, GPO, Azure Blob Storage, Powershell (basic), Airtame

• - Wifi management (Extreme Networks)

• - Microsoft Intune, device enrollment, software deployment (Windows, Android, iOS, MacOS)

• - Follow-up of first and second line colleagues + backup

• - Follow-up of team lead in case of absence (managing first-line service desk colleagues, determining priorities) + reporting to team lead

• - Mobile number management Proximus & Mobitel

• - License management

• - Creating manuals

• - Management of telephone exchange (Hanssens Telecom)

• - Ticket distribution among other teams (various developer teams)

• - Escalating tickets to system engineers / management when necessary

Providing first-line IT support remotely to all Renson users worldwide by following the ticket system according to SLA.

• - Onboarding new users. (preparing hardware for use).

• - Office 365, Active Directory, Exchange Online

• - Telephony (Hanssens Telecom) – management of telephone exchange

• - Mobile number management Proximus

• - Printer management

• - Escalating tickets to third line when necessary