Freelancer profile translated to English.

Description

ITIL and PRINCE2 certified Project Manager, expert in leading transformation projects and continuous improvement of IT processes.

With several years of experience, I have a strong command of ITIL and PRINCE2 methodologies, enabling me to effectively manage projects end-to-end, combining methodological rigor with agility.

Specializing in ITSM process optimization, aiming to improve the quality, efficiency, and profitability of IT services, while ensuring proactive risk management and compliance with market requirements. Through my continuous expertise and analytical skills, I am able to implement Key Performance Indicators (KPIs) to evaluate processes in real-time and propose concrete action plans.

Possessing excellent communication skills and experience in managing multidisciplinary teams, I know how to collaborate with technical and non-technical stakeholders to ensure the success of each project. I am proficient with tools such as Jira, MS Project, and ServiceNow, and I aspire to hold a strategic IT transformation leadership role to continue deploying solutions that support business growth and competitiveness.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km), Annecy (up to 50km), Lyon (up to 50km), Chambéry (up to 50km), Grenoble (up to 50km)

Banque de France
IT Delivery Project Manager
BANKING AND INSURANCE
January 2023 - Today (3 years and 4 months)
Paris, France
● Managed the lifecycle of decommissioning projects for the Hardware inventory (physical and virtual machines)
● Performed process modeling and planned decommissioning phases, ensuring risk management and coordination with stakeholders.
● Led deployment projects, including defining requirements, developing the delivery strategy, and managing the schedule, applying appropriate project management methodologies to optimize processes.
● Built and executed the deployment strategy: planning, data collection and processing, coordination with client teams, delivery management, solution configuration, data creation/importation
● Developed detailed project plans, including team coordination, data management, and solution integration, while ensuring adherence to deadlines and quality objectives.
● Implemented training programs and change management strategies for users, as well as organized functional testing to ensure a smooth transition to new solutions.
● Proposed recommendations on best practices for change management, providing continuous support to stakeholders to maximize the adoption of new processes and tools.
● Continuous improvement and deployment of management tools (implementation of an ITSM tool)
● Implemented quality control measures and process improvements to enhance stakeholder satisfaction and achieve performance objectives.
● Developed automated reports to track project progress, provide regular updates to stakeholders, and facilitate decision-making.
BMC Remedy Microsoft Sharepoint Microsoft Excel Operational Excellence Continuous Improvement Atlassian JIRA Atlassian Confluence
TotalEnergies
IT Delivery Project Manager
ENERGY AND UTILITIES
September 2021 - September 2022 (1 year and 1 month)
Paris, France
● Defined work processes, methods, and tools to ensure operational excellence in service delivery, while adhering to costs, quality standards, and deadlines.
● Supported the implementation of these processes, methods, and tools within the department, with active change management for application managers to ensure smooth and effective adoption.
● Regularly audited tool usage by department members to ensure optimal use in line with operational excellence objectives.
● Implemented an application performance monitoring dashboard (Power BI) for precise monitoring of the application inventory.
● Assisted the service delivery team in preparing project documentation, ensuring the quality and consistency of deliverables.
● Participated in technical and functional meetings with project stakeholders, ensuring that needs were correctly identified and addressed.
● Verified the compliance of solutions and methods used with group policies, to ensure adherence to standards and best practices.
● Monitored the administrative aspects of service delivery financial statements, in collaboration with accounting and finance teams.
● Coordinated operational activities of service delivery with TMA (Third-Party Application Maintenance) and Run teams, to ensure service continuity and rapid incident resolution.
● Migrated the IT repository from Excel to ServiceNow (ITSM tool)
Power BI Microsoft Excel ServiceNow Operational Excellence Continuous Improvement Atlassian JIRA Atlassian Confluence
Thales
IT Project Manager
DEFENSE AND MILITARY
September 2020 - August 2021 (11 months)
Paris, France
● Developed and managed a custom functional process for the Delivery department, defining objectives, key steps, and success criteria to meet the department's specific needs.
● Automated internal and external group processes, with structured project management to optimize workflows, reduce lead times, and improve operational efficiency.
● Defined and managed large-scale industrial deployment processes, including resource planning, team coordination, and implementation phase supervision to ensure adherence to quality and performance objectives.
● Designed and implemented an automated reporting architecture, with rigorous monitoring of performance indicators, facilitating decision-making and continuous improvement.
● Implemented Data Visualization and monitoring tools, providing a real-time overview of critical data, while ensuring effective management of digitalization projects.
● End-to-end digitalization of data flow processes, with proactive project management to identify improvement opportunities, plan deployments, and measure results.
● Managed the backlog: prioritizing tasks, planning sprints, and tracking progress to ensure alignment with project objectives and stakeholder needs.
Atlassian JIRA Digital Transformation Operational Excellence Continuous Improvement