Freelancer profile translated to English.
Back to original languageAbout Tarik
Product Owner / Project Manager with 10 years of experience in project management for large corporations. Expert in project management using agile methodologies (Scrum and SAFe) and V-Cycle, I can assist with both technical projects (data migration, data, etc.) and digital projects more focused on customer experience.
I am seeking new opportunities to grow within an innovative organization, working on high-value-added projects.
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- MyMoneyBankProduct Owner AIBANKING AND INSURANCENovember 2024 - Today (1 year and 7 months)Courbevoie, FranceImplementation of an AI-powered employee assistance Chatbot (MVP)• Requirements Gathering and Creation of User Stories such as:o As a remote worker, I want to know the specific guidelines for working from different locations.• Development and maintenance of the roadmap, focusing on MVP features (natural language query interface, knowledge base, specific company tone)• Agile Management: Prioritize US and lead sprints, working closely with business, engineering, and QA teams• Knowledge Base Management and RAG Implementation:o Collaborate with HR and subject matter experts to build and maintain a knowledge base.o Implement RAG to improve chatbot accuracy and relevance.o RAG Tasks:-- Document Indexing and Vectorization-- Query Retrieval-- Contextual Response Generation using OpenAI's GPT-4 model-- LLM Context Window Management for optimal performance• Fine-Tuning Responses: Work with developers to fine-tune chatbot response generation, ensuring a consistent and company-specific tone.• User Acceptance Testing (UAT) and MVP Feedback Collection: Managed UAT by collecting and analyzing user feedback for chatbot iteration and improvement.• Stakeholder Communication on this strategic project: Ensure regular communication on product progress and future enhancements.Environment:- Banking- GenAITools:Jira, Confluence, Miro, AWS, Ragas, TensorFlow, OpenAI API,Langchain, Pinecone
- EnedisProduct OwnerENERGY AND UTILITIESJuly 2023 - November 2024 (1 year and 3 months)Courbevoie, FranceIntegration of Salesforce Marketing Cloud and Data Cloud for Satisfaction Survey Management – Train Safe• Implementation of a new customer satisfaction survey management project with Salesforce• Project integration following scoping, participation in organizing the project in a Safe train, and Sprint 1 launch• Collaboration with the Product Manager and replacement of the PM during their absence• Collaboration with the PM and POs for defining strategic Business Needs/Epics and Features• Definition and prioritization of the US backlog• Project monitoring with the PPO and SM• Sprint and PI Planning preparation• Management of inter-team dependencies• Collaboration with Business Owners and ensuring increment quality• Synchronization with various stakeholders in Art Sync and PO Sync• Regular reporting to the Product ManagerEnvironment:- Marketing & Customer Satisfaction- SAFe- Salesforce Marketing Cloud- Salesforce Data Cloud
- EDF CommerceE-Commerce IS PilotENERGY AND UTILITIESJanuary 2023 - July 2023 (6 months)Courbevoie, FranceImplementation of a business export from EDF to its subsidiaries• Responsible, to Portfolio Management, for the integration within the IS of EPICS developed by different Safe teams• Collaboration with development and architecture teams to validate business needs and ensure technical consistency• Establish a detailed schedule taking into account the constraints and availability of each team• Organization of the validation phase for developments and their compliance with Features• Ensure schedule adherence by monitoring the various stakeholders• Weekly reporting to Portfolio Management• Coordination of development, testing, and business teamsEnvironment:- Marketing & Customer Relations- SAFe
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Education
- MBA - Audit and Management of Enterprise Risks and InsuranceESA - Higher School of InsuranceLe MBA Audit et Management des Risques et des Assurances de l’Entreprise permet d'avoir une vision globale et une compréhension des risques auxquels l’entreprise est exposée, ainsi que des connaissances approfondies des réalités modernes de la gestion des entreprises.
- Master MIAGEUniversity of Orléans2014MIAGE : Méthodes Informatiques Appliquées à la Gestion des Entreprises Option SIMSA : Systèmes d'Information des Métiers du Social et de l'Assurance Le master MIAGE forme à une double compétence en informatique et en gestion.