Freelancer profile translated to English.

Description

As an experienced IT support specialist, I offer professional first and second-level support for companies that value quick help, clear communication, and sustainable solutions.

With extensive experience in the Windows environment, Active Directory, network administration, and handling Microsoft 365, I am your reliable contact – whether remotely or on-site.

Languages

German
Native or bilingual
English
Fluent
Arabic
Conversational

Workplace preferences

Can work on-site

Essen (up to 50km)

Docport GmbH,
IT Support/Fulfillment
July 2024 - September 2024 (2 months)
45 Essen, Germany
• Organization of IT rollouts at medical practices
• IT support via phone, email, and field service
• Ticket processing and documentation
• Server administration/A (UniFi)
• Mobile device management (MDM)
• Staging of laptops and clients (iMac, Macbook)
• Patch management
• IT asset management
Taylor Wessing,
1st & 2nd Level Support / Service Helpdesk
March 2024 - June 2024 (3 months)
40 Düsseldorf, Germany
• IT support for lawyers
• Mobile device management (MDM)
• Joiner and leaver processes
• Preparation of WebEx/Cisco conferences
Lanxess,
1st & 2nd Level Support / Hardware Rollout
January 2023 - March 2023 (2 months)
51 Leverkusen, Germany
• Migration from Windows XP to 10
• Workstation setup/cabling
• Hardware support
• Workstation relocations
• Printer support/management
• Mobile device management (MDM)
• Joiner and leaver processes