Freelancer profile translated to English.
Back to original languageAbout Tarek
Cloud Service Delivery Manager | AWS | FinOps | IT Governance
I support IT departments, business units, and technical teams in managing critical services, IT governance, cloud cost optimization, and operational performance improvement.
With experience in Service Delivery Management, major incident management, and cross-functional coordination, I act as an interface between Infrastructure, Cloud, and Application teams and decision-makers to ensure service quality, risk management, and the achievement of operational objectives.
My expertise:
• Service Delivery Management & IT Governance
• Major Incident Management and Crisis Response
• SLA / KPI Monitoring and Continuous Improvement (ITIL)
• Cloud Governance & FinOps
• AWS Cloud & Cost Optimization
• Disaster Recovery & Service Continuity
• Technical Project Management
• Multi-vendor and Multi-team Coordination
Technical Skills:
AWS • Terraform • Ansible • Docker • GitLab CI/CD • Linux • ServiceNow • Jira • Confluence • Prometheus • Grafana • Azure AD / Entra ID • Microsoft Defender
I operate in demanding contexts: critical environments, hybrid cloud, outsourcing, IT transformations, and service modernization programs.
Desired roles:
• Cloud Service Delivery Manager
• Technical Project Manager Cloud
• Cloud / Infrastructure PMO
• Cloud Governance Consultant
• Service Manager / Run Manager
• Junior FinOps Consultant
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- Guisnel locationOperations & Service Quality Referent | IT DeliveryTRANSPORTATIONFebruary 2021 - July 2024 (3 years and 5 months)Épône, FranceOperations & Service Quality Referent | IT DeliveryOperational referent within a multi-site and multi-client environment with high demands for availability and service continuity.Central role in IT operations management, stakeholder coordination, and service quality improvement, with strong interaction between technical teams, business units, and management.Responsibilities:• Critical incident management and resolution action coordination• Crisis situation management and operational escalation tracking• Cross-functional coordination between IT teams, business units, service providers, and management• Implementation and monitoring of service level agreements (OLA / SLA)• Structuring ITSM practices and continuous process improvement• Participation in the deployment and adoption of ServiceNow• Performance indicator monitoring and operational reporting• Facilitation of continuous improvement workshops and team supportResults:• Reduction in critical incident resolution times• Improvement in service quality and user satisfaction• Strengthened coordination between IT and business teams• Structuring of incident management practices and service level agreements• Skill development and improvement of operational autonomySkills:Service Delivery • Incident Management • ServiceNow • ITSM • ITIL • SLA/KPI • Crisis Management • Cross-functional Coordination • Continuous Improvement
- TotalEnergiesService Delivery Manager | Cloud Operations & IT GovernanceENERGY AND UTILITIESAugust 2024 - Today (2 years)Paris, FranceCloud Service Delivery Manager | AWS | FinOps | IT GovernanceI support IT departments and teams in managing critical services, operational governance, cloud cost optimization, and continuous improvement of production environments.With experience in Service Delivery Management, major incident management, and cross-functional coordination, I act as an interface between Infrastructure, Cloud, Application, Business, and Service Provider teams to ensure service quality, risk management, and operational continuity.My areas of intervention:• Service Delivery Management• Major Incident Management and Crisis Response• SLA / KPI Monitoring and IT Governance• Cloud Governance & FinOps• AWS Cloud Operations• Disaster Recovery & Service Continuity• Multi-vendor and Multi-team Coordination• Technical Project ManagementRecent achievements:• Management of critical Cloud services in the energy sector• Comparative analyses of cloud providers and infrastructure cost modeling• Development of FinOps strategies and performance/cost optimization• Participation in high availability and disaster recovery architecture discussions• Deployment of Cloud & DevOps projects on AWS (Terraform, Ansible, Docker, CI/CD)Skills:AWS • Terraform • Ansible • Docker • GitLab CI/CD • ServiceNow • ITIL • FinOps • Jira • Confluence • Prometheus • Grafana • Azure AD / Entra IDDesired roles:• Cloud Service Delivery Manager• Service Manager• Technical Project Manager Cloud• Cloud / Infrastructure PMO• Cloud Governance Consultant• Junior FinOps Consultant
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Education
- ITIL v4 FoundationITIL v4 Foundation
- Cloud & DevOps Engineer Training – RNCP Level 6 (400h)LA CAPSULE2024Formation intensive orientée exploitation IT, cloud, automatisation et qualité de service. Environnements cloud, ITSM, CI/CD, monitoring, sécurité et outils collaboratifs (Jira).