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Taoues HamdiTH

Taoues Hamdi

Head of customer experience - Business Developer

€850/day
Paris, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Taoues

With 18 years of experience in business development of strategic accounts for international companies, I now support organizations in their growth, combining a culture of customer experience, thoughtful commercial communication and the pursuit of performance without complacency.

A suitable sales strategy is nothing without the driving force behind it, I also support teams to be the first ambassadors of the company.

Passionate about customer relations at the heart of my career, I bring my skills as a fine strategist to improve performance and instill a true customer-oriented corporate culture.

My leadership and the energy I deploy in my missions, drive the rest of the collective so that together we embody your values, by putting your customers at the center of the process.
  • English

    Fluent

  • French

    Native or bilingual

Can work on-site
Paris (up to 50km), Lyon (up to 10km), Lille (up to 10km), Rennes (up to 10km), Bordeaux (up to 10km)

Experience

  • TAWES Consulting
    Head of Customer Experience & Executive Coach HEC
    CONSULTING AND AUDITS
    August 2019 - Today (6 years and 9 months)
    Paris, France
    1) Strategy and Commercial Communication Consulting

    ✓Development of a customer acquisition strategy for key accounts
    ✓Audit and roadmap to create a "customer centric" corporate culture and improve the overall customer experience
    ✓Writing adapted commercial communication

    2) Cultural transformation "customer centric"

    ✓Customer Relationship & Soft Skills Training:
    - communicate with assertiveness,
    - manage resistance to unforeseen events,
    - improve written communication,
    - learn to manage time and priorities,
    - Relational excellence

    ✓Individual coaching of managers:
    - develop leadership,
    - Strengthen management,
    - Improve communication...

    ✓Collective coaching of peers and team:
    - Codev to collectively find solutions to common problems,
    - team building to define the values and vision of customer satisfaction
    - support a major change...
    Performance-oriented adaptability Team motivation
  • Scentair Technologies (75001)
    Strategic Account Manager
    RETAIL (SMALL BUSINESS)
    March 2013 - August 2019 (6 years and 6 months)
    Paris, France
    • Ability to thrive in a fast paced environment while managing multiple priorities and maintaining an unwavering commitment to quality
    • Result driven by being the best vendor of the company in 2015-2016-2017.
    • Strong team player with the ability to lead by example
    • Ability to think out of the box, open and flexible mindset
    • Entrepreneurial spirit by being accountable of business development
    • Creation and selling complex solutions to national accounts at corporate level : Westfield Unibail - Kiabi - Regus - Marriott hotels
    • Delivered results in consultative selling environments
    • Created new business relationships with high value prospects and expanded businesses
    • Go-to-market role to drive revenue growth within high value customers
    • Ensured a smooth hand-off of day to day relationships with internal team to insure clients satisfaction

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Education

  • Design and facilitate transformation projects through DESIGN THINKING
    AM DESIGN THINKING
    2020

Certifications

  • Executive Coaching
    HEC Paris
    2021

Skill set (17)

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