Freelancer profile translated to English.
Back to original languageAbout Taoues
With 18 years of experience in business development of strategic accounts for international companies, I now support organizations in their growth, combining a culture of customer experience, thoughtful commercial communication and the pursuit of performance without complacency.
A suitable sales strategy is nothing without the driving force behind it, I also support teams to be the first ambassadors of the company.
Passionate about customer relations at the heart of my career, I bring my skills as a fine strategist to improve performance and instill a true customer-oriented corporate culture.
My leadership and the energy I deploy in my missions, drive the rest of the collective so that together we embody your values, by putting your customers at the center of the process.
English
Fluent
French
Native or bilingual
Can work on-site
Paris (up to 50km), Lyon (up to 10km), Lille (up to 10km), Rennes (up to 10km), Bordeaux (up to 10km)
Experience
- TAWES ConsultingHead of Customer Experience & Executive Coach HECCONSULTING AND AUDITSAugust 2019 - Today (6 years and 9 months)Paris, France1) Strategy and Commercial Communication Consulting✓Development of a customer acquisition strategy for key accounts✓Audit and roadmap to create a "customer centric" corporate culture and improve the overall customer experience✓Writing adapted commercial communication2) Cultural transformation "customer centric"✓Customer Relationship & Soft Skills Training:- communicate with assertiveness,- manage resistance to unforeseen events,- improve written communication,- learn to manage time and priorities,- Relational excellence✓Individual coaching of managers:- develop leadership,- Strengthen management,- Improve communication...✓Collective coaching of peers and team:- Codev to collectively find solutions to common problems,- team building to define the values and vision of customer satisfaction- support a major change...
- Scentair Technologies (75001)Strategic Account ManagerRETAIL (SMALL BUSINESS)March 2013 - August 2019 (6 years and 6 months)Paris, France
- Ability to thrive in a fast paced environment while managing multiple priorities and maintaining an unwavering commitment to quality
- Result driven by being the best vendor of the company in 2015-2016-2017.
- Strong team player with the ability to lead by example
- Ability to think out of the box, open and flexible mindset
- Entrepreneurial spirit by being accountable of business development
- Creation and selling complex solutions to national accounts at corporate level : Westfield Unibail - Kiabi - Regus - Marriott hotels
- Delivered results in consultative selling environments
- Created new business relationships with high value prospects and expanded businesses
- Go-to-market role to drive revenue growth within high value customers
- Ensured a smooth hand-off of day to day relationships with internal team to insure clients satisfaction
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Education
- Design and facilitate transformation projects through DESIGN THINKINGAM DESIGN THINKING2020
Certifications
- Executive CoachingHEC Paris2021