You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Tanja GerardTG

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Tanja

With many years of experience in customer communication and several years of self-employment in finance, I bring not only a professional demeanor but also strong skills in planning, organization, and decision-making.


Daily interaction with customers has always been one of my strengths. I communicate clearly, friendly, and purposefully – whether in the context of service requests or telephone consultations. Through my entrepreneurial activity, I am used to working independently, setting priorities, and finding efficient solutions – even in stressful situations.

I am looking for freelance collaboration in the areas of customer service, back office activities, appointment scheduling, or consulting – from home.
I can quickly familiarize myself with new systems.

  • German

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Santander Bank
    CLAIMS MANAGEMENT
    April 2025 - Today (1 year and 2 months)
    Invoicing & Monitoring Control of payment deadlines/dunning considering legal regulations Conflict resolution Data maintenance & Reporting IT skills Handling of ERP/accounting systems (Microsoft, SAP) Legal certainty and efficiency in communication
  • Deutsche Vermögensberatung
    INDEPENDENT ASSET ADVISOR
    December 2014 - June 2023 (8 years and 6 months)
    Precise thinking & decision-making Evaluation of legal options Making responsible decisions Basic legal knowledge in finance Entrepreneurial thinking
  • Frankfurter Allgemeine Zeitung
    CLERK
    June 2008 - June 2011 (3 years)
    Complaint management Restoring customer satisfaction Strengthening customer loyalty Recognizing and avoiding errors in the future Protecting the company's image

Recommendations

Be the first to recommend Tanja

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • KAUFFRAU FÜR BÜROKOMMUNIKATION
    Team Handel GmbH
    KAUFFRAU FÜR BÜROKOMMUNIKATION

Skill set

Categories