Freelancer profile translated to English.
Back to original languageAbout Tania
Transforming After-Sales Service into a Business Asset is My Profession.
A good after-sales service isn't just a "number to call in case of a problem." It's a powerful lever to build loyalty, reassure, and turn a satisfied customer into a true brand ambassador.
What do I do?
I help companies structure, optimize, and humanize their customer service & after-sales service to save time, reduce friction, and improve customer satisfaction.
My Key Missions:
► Audit your customer service to identify areas for improvement
► Implement smooth and efficient processes to better manage requests
► Automate without losing the human touch (CRM, chatbots, intelligent FAQs…)
► Train your teams for responsive, empathetic, and impactful after-sales service
► Build a loyalty strategy and an optimized customer journey
Why Me?
Because I love customers (even the most demanding ones 😅) and I have an obsession with the details that make the difference.
I work with a pragmatic, benevolent, and results-oriented approach.
And the best part?
I'm a digital nomad: wherever I am in the world, I remain 100% available to my clients. Efficiency knows no borders!
Need a boost for your after-sales service?
Let's chat and find THE solution that will make a difference.
French
Native or bilingual
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Claris VirotAfter-Sales Support Reinforcement Claris VirotFASHION AND COSMETICSJanuary 2025 - Today (1 year and 4 months)Paris, FranceI structured and optimized the after-sales service for Claris Virot by improving complaint management, customer follow-up, and internal processes. My goal: to offer a smooth customer experience, responsive after-sales service, and optimized customer relations. 🚀✅ Centralization and management of customer requests (after-sales, returns, complaints)✅ Implementation of personalized responses and optimized follow-up
- Zadig&VoltaireSenior Sales AdvisorDecember 2023 - Today (2 years and 6 months)Paris, France
- PETIT BATEAUImage Production ManagerOctober 2022 - January 2023 (3 months)Paris, FranceResponding to visual requests from other departments, setting up cutouts, preparing purchase orders.
Recommendations
JC
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Education
- Strategic Planning and Brand StrategySup de Pub2022Planning stratégique et Stratégie des marques
- Bachelor in Marketing and Communication, Marketing and CommunicationISEG2021Bachelor en Marketing et Communication, Marketing et Communication
Skill set
Categories
- Other