Tania Gonçalves

Within the Finance Back-Office, I assisted the Administrative and Financial Manager in all tasks related to sales administration (manufacturer aids, commissions, sales promotions, sales volumes).

- Manage used vehicle intake,

- Assist the VN & RAF in monitoring performance actions and the VN budget: delivery potential, registrations,

- Supervise the daily management of all cash registers in the establishment (including checking cash funds for departments),

- Ensure the protection and management of payment methods provided by customers (cash, checks), both in terms of allocation and bank deposits,

- Ensure accounting records for cash registers and reconcile cash payments from customers,

- Control reimbursement requests sent to the management center,

- Manage opening of customer accounts on credit,

- Ensure debt collection in relation to the management center,

- Create and receive supplier purchase orders for their scope,

- Participate in inventory counts,

- Participate in monthly closing tasks (e.g., prepaid expenses),

- Manage insurance files (e.g., workshop invoicing to DARVA)

- Assist the RAF as requested (balance sheet account analysis, internal control),

- Customer reception and administrative delivery of new and used vehicles.

As a customer advisor at Inicea, I was responsible for informing patients about the hotel services and the contracts for the services they had chosen. I ensured, if necessary, that the designated contact person was informed or that written consent from the guardianship was obtained. I worked closely with the administrative and healthcare team to ensure optimal patient support.

- Welcome and guide patients and their families

- Manage patient administrative files

- Handle telephone calls and mail

- Follow up with patients/mutual insurance companies

- Invoicing

- Patient admission: photo taking, documents to be entered into the computer system

- Distribution of invoices

- Call referring establishments to confirm admissions for the day

- Prepare admissions for the day (print information sheet and status report) and switch pre-admission to admission

- Manage admission requests on TRAJECTOIRE

- Advice, negotiation, and commercial follow-up

- Delivery schedule organization

- Customer file preparation

- Price offer negotiation for professionals, order taking by phone and order entry

- Contribution to commercial development: prospecting and developing the client portfolio (SMEs/SMIs, large companies), customer loyalty

- Handling complaints and disputes

- In-person and telephone reception

- Customer payment follow-up

- Dashboard creation

- Stock management

- Filing/archiving

- Driver route planning