Freelancer profile translated to English.

Description

Customer Care expert, I support you in optimizing your customers' experience, whether in management, organization, processes, recruitment, IT (CRM, AI), recruitment or business development (training and animation).

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Vannes (up to 50km), Bordeaux (up to 50km)

Accor Hotels
Site Director of Global Centre for Luxury Brands
LUXURY GOODS
November 2022 - December 2025 (3 years and 1 month)
Barcelona, Spain
I managed a center responsible for customer experience for the luxury brands of the Accor Hotels group, including Orient Express, Fairmont, Sofitel and MGallery.
John Paul,
General Manager of Conciergerie Operations
LUXURY GOODS
January 2017 - November 2022 (5 years and 10 months)
Paris, France
In charge of operations (concierge) for several sites (Paris, Lisbon, Marrakech), approximately 300 FTE and for several client accounts.
B2B Hotels
Director, Reservations and Customer Care
HOSPITALITY
January 2016 - January 2017 (1 year)
Brest, France
Heading several services : reservations, Groups and Customer Care
500 properties in Europe
50 FTE.