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Industry field of expertise

Languages

Georgian
Native or bilingual
German
Fluent
French
Conversational
Spanish
Fluent
English
Fluent
Russian
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Attorney LP
Intern
September 2018 - February 2020 (1 year and 5 months)
Tbilisi, Georgia
• Support in the preparation and processing of legal documents and pleadings
• Research activities on legal issues in various areas of law
• Insight into client communication and legal advice
• Organization and management of files as well as digitization of documents
• Participation in meetings and court hearings to observe practical procedures
• General administrative activities to support the law firm team
Majorel
Customer Service Senior Manager
February 2020 - February 2021 (1 year)
Tbilisi, Georgia
• Responsible for the professional handling of incoming and outgoing calls in international customer service
• Mediation and conflict resolution between hotel partners and end customers for booking inquiries, complaints, and special cases
• Written processing of customer inquiries via email in compliance with quality and time specifications
• Close cooperation with internal departments and external partners to ensure a smooth process
• Analysis and processing of complex cases for sustainable customer satisfaction
• Support in quality assurance and onboarding of new team members
• Use of internal tools and CRM systems for documentation and tracking of customer cases
• Optimization of service processes and participation in the continuous improvement of the customer experience
Dr. Wachs Rechtsanwälte
Legal Assistant
February 2021 - July 2023 (2 years and 5 months)
Tbilisi, Georgia
• Digital support of lawyers in daily business, especially in the preparation and processing of legal documents
• Coordination and appointment management of deadlines, meetings, and court dates
• Research on legal issues and factual situations
• Maintenance and organization of electronic files as well as document management
• Support in the creation of pleadings, contracts, and internal templates
• Confidential and structured processing of sensitive legal information