Freelancer profile translated to English.

Description

I help companies avoid IT failures and solve technical problems quickly and sustainably – reliably, structured, and without long waiting times.

With over 10 years of experience in IT support and system administration, I manage complex IT infrastructures, particularly in the healthcare, real estate, and service industries.

When systems fail, emails don't work, or networks cause problems, I efficiently analyze the cause and ensure a sustainable solution.

🔧 My Focus Areas:

IT Support (1st, 2nd & 3rd Level)
Microsoft 365, Exchange & Microsoft Teams
Active Directory & Windows Server
Network, VPN & Firewall
Virtualization (Proxmox, VMware ..etc.)
IT Troubleshooting & Error Analysis
Performance Optimization & System Upgrades
Peripherals & Workstation Systems

💼 Experience:

Doctor's offices & medical facilities (Telematics infrastructure)
Real estate companies & property management
Cloud (Microsoft 365, Azure, NextCloud ..etc.)
Process Automation

💡 Particularly suitable for:

Companies with critical IT
Practices, MVZs & healthcare providers
Real estate companies & property management - SMEs
E-commerce & digital business models

I work solution-oriented with a clear focus:

👉 Not just fixing problems, but preventing them permanently.

Additionally, I realize projects within my brand T-Tree in the IT and E-commerce sectors.

Fast communication and direct implementation are a matter of course for me.

I am happy to share further insights into my projects and solutions upon request at:

Industry field of expertise

Languages

German
Native or bilingual
English
Fluent
Arabic
Fluent

Workplace preferences

Can work on-site

Berlin (up to 50km), Brandenburg an der Havel (up to 50km), Hamburg (up to 50km), Stuttgart (up to 50km)

MVZ VivaNeo / TFP Fertility
IT Support Engineer - Central Europe
MEDICAL
January 2020 - January 2022 (2 years)
Berlin, Germany
Administration, monitoring of the ITSM system, user management via Active Directory, Exchange and group policies, Service Desk installation, configuration of hardware and software as well as medical devices - Network/Infrastructure, Firewall, Telephone system, MPLS, Microsoft Terminal Server, Microsoft 365, Azure Cloud, Telematics Infrastructure, Hardware procurement
System Administration IT Support Cloud Computing Microsoft Office
MVZ Lasermed
System Engineer / System Administrator
January 2022 - Today (4 years and 5 months)
Administration, monitoring of the ITSM system, user and rights management via Active Directory and other systems, Exchange and group policies, Service Desk, installation and configuration of hardware and software, printers as well as medical devices - Network/Infrastructure, Firewall, Microsoft Teams, Server setup, Proxmox Virtualization Environment, Microsoft 365, Inventory, Workstation setup, Remote and on-site support, VPN, System Quarterly Updates, Telematics Infrastructure