Tahar Th H.

• Design of an online questionnaire to assess a client's compliance with NIS2 and DORA directives.

• Market research and service proposal to clients subject to NIS2&DORA.

• Creation of a cyber maturity tool with automated corrective measures and project-based ranking.

• Development of risk analysis using the Ebios RM method and threat modeling.

• Implementation of business continuity and disaster recovery plans (RETMOS attack: hospital establishment).

• Consulting on scoping and compliance: GDPR, ISO 27001, NIS2, DORA, CRA, and RGS.

• Drafting of policies, procedures, and other security frameworks (PSSI).

• Participation in organizational security audits (Case of a hospital establishment).

• Technological and regulatory watch (ANSSI, CNIL, owasp.org, www.exploit-db.com)

• Participation in drafting specifications (projects and applications: Proximis, SmartRH, loyalty program, and Verified Reviews).

• Organization and management of the weekly follow-up committee (unblocking issues and monitoring 25 Business Units).

• Participation in IT committees.

• Contribution to defining the new ERAM Group strategy “Change For Good” and implementing change management.

• Creation and facilitation of “Customer Loyalty” workshops for employees and BU directors.

• Management of profit centers, with the last point of sale ranking 20th out of 400 in terms of revenue and 4th in EBITDA in France.

• Increased BU profitability from €192/hour to €214/hour (Revenue/worked hour).

• Training and coaching of BU directors on management, sales, finance, and customer relations.

• Management, HR, and career development for teams (8 to 20 employees).

• Analysis of key performance indicators and implementation of action plans.

• Management of internal communication, motivation, and team cohesion around group projects.

• Employee development: Turnover reduced from 50% to 11%.

• Reorganization of the work system and improved team engagement: Versatility increased from 33% to 78%.

• Customer acquisition and loyalty strategy: TT=38%, point of sale attractiveness extended to over 30kms, TR=82%/year, over 22,000 customers attached (50% of households in my catchment area).