Freelancer profile translated to English.

Description

Certified Salesforce techno-functional consultant with over 4 years of experience, I support companies in the implementation, customization, and optimization of their Salesforce organizations.

My goal: transform your business and customer service processes into levers of efficiency and satisfaction.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Mérieux Nutrisciences
Sales Cloud Rollout across 7 countries (SEA, India & Japan)
PHARMACEUTICALS INDUSTRY
June 2025 - August 2025 (2 months)
Paris, France
Configuration and setup of the Salesforce platform (Users, Accounts, Profiles, Roles, Permissions, Validation Rules, Reports, etc.)
Testing execution
Client team support during acceptance and post-deployment phases
Data migration
Salesforce Sales Cloud SOQL Microsoft Excel Jira/Confluence Git
SFR
Implementation of a B2B Customer Service Request Management Solution
TELECOMMUNICATIONS
January 2024 - March 2025 (1 year and 2 months)
Paris, France
Design and implementation of automated solutions
Participation in solution qualification and deployment
Business acceptance testing execution
Business needs analysis and modeling
Design and modeling of the application's functional architecture
Post-deployment functional support
Resolution of configuration incidents and problems
Advanced customization of the solution respecting best practices
Improvement and optimization of Salesforce platforms
Salesforce Service Cloud Microsoft Excel Agile methodology Gitlab Salesforce Administration
UTB (UNION TECHNIQUE DU BATIMENT)
Implementation of a New Site Management and Tracking Solution
CIVIL ENGINEERING
August 2022 - December 2023 (1 year and 4 months)
Paris, France
Study and configuration of new Salesforce CRM features
Process automation
Translation of business needs into useful and usable Salesforce solutions
Analysis and handling of production incidents
Participation in continuous CRM improvement
Configuration, maintenance, and optimization of automated processes (flows, validation rules, approval processes, etc.)
User access management: profiles, permissions, security, etc.
Advanced Salesforce configuration and setup
Execution of unit and functional tests
Salesforce Jira/Confluence Git Salesforce Flow SOQL

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13x Salesforce Certified
13x Salesforce Certified
National engineering degree in computer science, ERP-BI option
Ecole Supérieure Privée d’Ingénierie et de Technologies (ESPRIT)
2015