Freelancer profile translated to English.

Description

Passionate about mastering software and optimizing processes, I put my expertise at the service of companies to improve their efficiency and streamline their organization. With solid experience in customer support, administrative management, and digital tool support, I know how to adapt to the specific needs of each project.

With excellent analytical skills and a proactive approach, I am always looking for innovative solutions to simplify and automate repetitive tasks. My goal? To help my clients save time and optimize their operations through high-performance tools and structured methods.

If you are looking for a versatile, organized, and responsive virtual assistant, do not hesitate to contact me! 🚀

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Nibelis
Payroll Consultant
SOFTWARE PUBLISHING
May 2024 - Today (2 years and 1 month)
Lyon, France

- Management of a client portfolio from various business sectors
- Payroll control and DSN transmission according to the support level of each client
- Client support in using and navigating the solution
- Providing expertise in social legislation and advising companies on best payroll practices
- Adapting and optimizing configuration according to specific client needs
- Ensuring compliance of mandatory declarations (URSSAF, Pôle Emploi, pensions, provident) with legal requirements
- Integrating regulatory changes in labor law and social legislation into the payroll process
-Creation of quotes
Cegid
Customer Support Technician
December 2021 - May 2024 (2 years and 5 months)
Lyon, France
Tasks:
- Request qualification
- Malfunction analysis
- Handling of anomalies (simple and complex) or escalation to N2 technicians or relevant internal departments
- Testing of the fix before transmission to the user
- Follow-up of incidents post-intervention to confirm proper functioning
- Assisting clients in using software through digital tools
- Double listening, monitoring, and tutoring of new employees and interns
- Training of new employees (Topics: DSN, Provident, and use of Quadra Payroll software)
Cabinet comptable Joye
Payroll Manager
March 2021 - November 2021 (8 months)
Lyon, France
Tasks:
- Management of a client portfolio (60 files in multi-convention, approx. 160 payslips)
- Performing administrative tasks related to employee changes within the company (drafting amendments, certificates, etc.)
- Ensuring proper payroll management (collection and verification of payroll elements, verification of processed payslips) and related processing (social contributions)
- Entering and controlling payroll elements: increases, advances, transport...
- Management of absenteeism: processing work stoppages (CPAM/Provident)
- Managing and controlling formalities related to final settlements
- Transmission of DSN

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Preparation of payroll and associated declarations
Acfor Training Center
2021
Préparation de la paie et des déclarations associés
DUT, Business and Administration Management
IUT of Guadeloupe
2016
DUT, Gestion des Entreprises et Administrations

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Syndie L.

Administrative Assistant

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